What could be a microcosm of anywhere, a tale of failing, closed and for sale tea and coffee shops in Lincoln.
Tickleberry Lane Bakery & Tea House opened over 18 months ago. It was doomed to failure as did everything possible that could be done wrong.
Poor quality tea and coffee. When prominently display serving teapigs, may as well run up a flag stating we know nothing about tea. The coffee over-roasted catering supply commodity coffee. On the other side of the street Coffee Aroma serving high quality tea and coffee.
The serving of lunch was upstairs via narrow steep stairs, but no menu on display outside the shop. No one is going to walk up steep narrow stairs with no idea what is on offer when they arrive.
Rather late in the day, a few months before they closed, they placed a couple of tables and chairs in the window. Too little, too late.
The writing was on the wall, firstly claimed closed as not busy, then claimed illness, finally a To Let sign. Other businesses that were ordering bread and cakes complained of unreliable delivery. The staff walked out complaining they had not been paid.
Two weeks or more after the To Let sign went up the useless local press reported it had closed, it had actually closed many months before, and regurgitated as news what had been written on facebook.
The Angel Coffee House is up for sale. A couple of years ago, it would have put some squats to shame. A major refit and yes has improved, but not the coffee.
The owner will give advice, if sold, but hopefully not on coffee. And has ideas on expansion. Which begs the question, why, if these are such good ideas, why were they not implemented?
Increasing takeaway, especially if using Deliveroo, is a retrograde step, not unless do not care about the environment, or exploitation of serfs working for an app.
We must reduce the grab it and go takeaway culture part of pointless consumerism, encourage relax with specialty coffee served in glass or ceramic.
Pimento Tea Rooms half way up Steep Hill has closed. Once excellent for tea and cakes, new owners took over and destroyed the business.
Steep Hill Tea Rooms, a tea shop at the top of Steep Hill one of many tea shops on Steep Hill has closed. When I passed by in September, the premises gutted, the name still on the window.
New tea shops have opened on The Strait and in Bailgate. All chasing the same tourist pound. When there is money to be made, for example AsylumX the recent steampunk festival, they still close early.
Coffee by the Arch is for sale. Catering supply coffee, service poor, tea supplied by tea pigs. Again one of many tea and coffee shops in Bailgate, Steep Hill and The Strait chasing the same tourist pound.
Coffee by the Arch was for sale, but the sale fell through early November when the buyer pulled out at the eleventh hour. Not clear if it is still on the market. At the time of writing it is still listed as cafe lease for sale. Owner has complained on their facebook page of inaccurate reporting by the media.
It is not helped by a tea shop of very similar name in Bailgate. Someone failed to do their homework.
For any new business the odds are stacked against success. 80% of new businesses fail within the first 18 months. And even if make it past 18 months it is not plain sailing, the chance of becoming a sustainable business is only 1 in 20.
Where once, maybe up to five years ago, could open a tea or coffee shop serving low quality tea in tea bags, catering supply coffee, not employ skilled baristas, not be prepared to invest in the required equipment, not any more. To do so is to be on a hiding to nothing.
For low quality tea and coffee, we have the corporate chains, why therefore open up in direct competition? This is like the fools and their money easily parted who take on the tenancy of a tied pub, the pubcos see you coming, another mug to relieve of their redundancy money or life savings.
Lincoln has three quality coffee shops, Coffee Aroma, Madame Waffle and Base Camp. Any one of these failing, failed or for sale businesses has the potential to be a quality coffee shop, serving specialty coffee in glass or ceramic. They will not be in competition, specialty coffee shops never are, they help to expand the market by introducing coffee drinkers to how coffee should be served, what it should look like, taste like.
There is never any point in entering a crowded market. Create the market, be the big fish in the pond because you have created the pond, then expand the pond.
In addition the focus has to be on quality, being the best. To try to compete on price, to lower quality, is to engage in a race to the bottom, as there will always be someone who can undercut you.
In Winchester, two years ago, Coffee Lab opened, spread by word of mouth, followed by Coffee Lab Academy, followed by The Square. In the meantime Flat White kiosk, followed by Flat White coffee shop. They are not in competition, they have grown the market for specialty coffee.
In Guildford, Krema serving specialty coffee, busy since it opened. Coffee shops serving poor quality coffee, pretentious coffee shops where the owner talks bollocks on focus groups, brands and marketing, are either empty or closed.
It is like a tied pub serving what masquerades as beer from a corporate chemical plant, competing in a shrinking market where pubs are closing every week. Open a coffee ship serving undrinkable catering supply coffee, in competition with the corporate coffee chains in a stagnant if not shrinking market.
The irony, far more likely to find quality craft beer, even decent wine, in a coffee shop than a pub, and far more convivial company. Little Tree, half a dozen craft beers from different Greek Islands. The Underdog, over twenty different craft beers. Warehouse, over 200 different wines.
And yet no one learns.
Ye Olde Mouse House, proclaimed to be a cheese cum coffee shop, a weird combination, has opened in the former Steep Hill Tea Rooms at the top of Steep Hill.
The name says it all. Maybe a better name, Ye Olde Tourist Trap.
They talk of cheese as a brand. Cheese is not a brand not unless talking of plastic wrapped Kraft plastic cheese.
And yes, their adulterated cheese is sold prepackaged in plastic, other cheese coated in wax.
In an Appendix to Reinventing the Wheel excellent advice by Bronwen Percival on buying cheese:
Buy unadulterated cheese … if a cheesemaker hides behind added ingredients, whether smoke, added fruits or spices … it is either a tragedy … or a sign their milk was devoid of character in the first place … Buy raw-milk cheese … Buy complex cheese … Buy from a cheesemonger … good cheesemongers are curators of good cheese.
Adulterating cheese is akin to adding syrups to coffee. Don’t. It either ruins a good coffee or is used to hide bad coffee.
And their use of social media to say the least perverse. A badly filmed video of their coffee shop located in a cellar. A picture of a dog tied up outside in the cold and wet(since deleted). Questions posted on their cheese and coffee, not only lack the courtesy to answer, the questions are deleted.
Footfall on Steep Hill has in recent years dramatically fallen. The only way to attract business, to offer quality, word of mouth.
For quality cheese in Lincoln, The Cheese Society, top of the High Street, bottom of The Strait. Or if in Bailgate next to the Post Office try Redhill Farm Shop which has a small selection of quality local cheeses. There is also local cheese on the monthly farmers market in Castle Square.
Keithpp's Blog 