February last year there was a fraudulent transaction on an account with the Royal Bank of Scotland that took the account overdrawn by a few pence, not even a pound. This immediately attracted bank charges for being overdrawn.
The bank was notified and asked to resolve the problem. The bank did nothing.
Fast forward a couple of months and RBS is now claiming several hundred ponds are owed and threatening legal action to recover.
More week pass, several hours of phone calls to RBS. They eventually agree something has gone very very wrong. Agree to restore account to where it was before the fraudulent transaction took place, produce a report, pay compensation.
The account is finally restored to its previous state, is now in credit, but no report, no compensation.
Last month a letter from RBS £65 owing on account.
How can this possibly be, no transactions made on the account since fraudulent transaction?
No point in discussing with RBS as their computers are not working and staff have steam coming out of their ears trying to deal with irate customers.
Customers were told to call their local bank. The staff had no more idea than the public what was going on and they had no access to computers as the computers were not working.
A week or so ago, another letter from RBS, now claiming over £200 owing.
Today a visit to RBS Guildford. Cashier looks at the account and agrees something wrong. Not sure what to do and so calls over a colleague. She has a look and agrees, something not right.
I suggest we sit at a desk and go over this together. She agrees
Together we work out what has gone wrong, or at least what we think has gone wrong. She writes a report whilst I am there.
Whether anything will be resolved, we wait and see. The young lady could not have bene more helpful.
But it begs a number of questions:
- Why was this not resolved when first reported to the bank?
- Why was it not resolved when it was assumed it was resolved?
- If this young lady was able to resolve why did no one do so before?
I walked into the branch after lunch. I was there until 5-45pm or maybe later (the bank closed at 5pm). For me an entirely wasted day in Guildford. I walked out of the bank with my head throbbing.
In the old days, a man walked into a bank with a sawn-off shotgun and robbed the bank. Today it is the banks and the bankers who are the criminals.
Fixing of the Libor rate at Barclay’s. HSBC money laundering for drugs cartels and repressive regimes.
We have to break up the banks into smaller units, we have to split retail banking from casino banking, we have to close down bad banks, we have to put crooked bankers in gaol.