In the weeks leading up to Christmas, I was bombarded every other day with junk e-mails from Pasta le Disaster containing freebies, offers, a free book. A sign of the desperation of Paste le Disaster. One of these offers was for free wine, which as with all the other offers, I ignored.
Then, in the week leading up up Christmas, a repeat of the free wine offer.
I clicked through the link, it took me, not to Pasta le Disaster, but to Wine 52. I tried to place an order, website not fit for purpose.
Wine 52 website not fit for purpose, it took an hour on the phone to place an order. It did not arrive when stated. I then had to chase when it did not arrive the following week.
When my order was confirmed, it then came through with another offer, free craft beer, as before, only pay postage.
The wine was not what the order confirmed, instead of Puglia, I was sent Mendoza. More hassle, eventually sent wine from Puglia.
Unlike the wine, the beer was not a short delay. It took weeks to arrive, I had to chase at least twice.
No reputable company that cares about reputation, cares about customer service, uses Evri.
The wines well packed. Picking out bottles at random, the wine has been excellent.
The beer, a mix of eight bottle and cans, craft beer from Pennsylvania.
Picking out one at random, Haze Charmer hazy pale ale, excellent.
With the wine and and beer, a free magazine. Not yet flipped through the beer magazine Ferment, the wine magazine Glug, excellent (similar to Standart).
Each box, a couple of snacks. Only tried from the Mendoza wine box, pleasant enough.
Looking at TrustPilot, I see my experience is not a one off. Many one-star complaints of poor service, a scam, difficulty of cancelling subscriptions, unauthorised deductions from bank accounts. The five-star reviews all appear to be fake reviews, all singing from the same hymn sheet.
This one-star review not atypical.
Scamming b@#tards. £32 for 10 beers?? Can’t cancel my order online. Can’t cancel subscription once placed as I had a promotion before christmas. Tried to get through to them to cancel order but couldn’t get through. Finally get through and they tell me I should of canceled days ago?? How can one cancel an order if you can’t do it online and you robbing c*nts won’t answer the phone?.
Another 1* review that the products were close to or past expiry date. The response of Beer 52, that is why cheap. It would appear they are buying up job lots about to be poured down the drain. The J D Wetherspoon businesses model.
My subscription for Wine 52 and Beer 52 cancelled Sunday, with a requirement they have to confirm by midday on Monday.
Monday came and went, no confirmation. Tuesday came and went, no confirmation.
Bank contacted to block Wine 52 and Beer 52. Any attempt to take money from my account will be treated as fraud.
Wednesday a reply. A reply that made no sense.
Hi Keith,
Apologies for the delay in response.
We’re really sorry to hear you’re considering leaving us. I’ve taken a look at your account and I can see that you have £8 credit on your Beer52 account & £10 credit on your Wine52 account that hasn’t been used yet, and which will be lost if you cancel.
This means that your next box of “8 [Manchester] Beers” & “4 [Georgia] Wines” would each only cost £19 & £31, respectively, and we’d deliver them directly to your door.
I’ll also add in “The Story of Craft Beer” book by Pete Brown (Valued at £12.99 RRP) completely free of charge!
In the meantime, I’ve set your subscription to cancel before your next payment is due, but hopefully the above will go some way in changing your mind.
Cheers,
Kieran
How can there be credit on my account? Not unless they have credited the money to me.
A free book, which if I wanted I can get from Amazon for £10-39.
Ten pounds credited to Wine 52. Now only pay £31. Er no. Would only pay £32. How therefore does a credit of ten pounds result in paying £31, ie only one pound off?
Update: Saturday, two more e-mails, to confirm my subscriptions to Wine 52 and Beer 52 had been cancelled.