Posts Tagged ‘Thomson Holidays’

Thomson website on Hotel Be Live Tenerife bears no resemblance to reality

December 21, 2016
sun terrace

sun terrace

Thomson website gives a description of Hotel Be Live Tenerife. Only one problem, it fails to match reality.

The Be Live Tenerife Hotel is reserved for adults, so a peaceful environment’s guaranteed.

Thomson are dumping clients on a hotel that is a building site.

The noise is horrendous.

Apart from the noise of the building work, which gives you an early wake up call, there are other major problems of noise.

Around the pool, unpleasant arrogant entertainer blasts guests out with loud music, deafening at midday, plus shouting on a microphone.

In the lounge, noise from dire so-called entertainment, plus entertainer shouting on a microphone.

Impossible to relax either in the lounge or by the pool. Clients are driven out of the hotel or up to their rooms.

Peaceful environment guaranteed, must be Thomson’s idea of a sick joke.

There’s a buffet restaurant with outside seating.

There is a buffet restaurant. There is no outdoor seating.

There is a reserved area of the restaurant, for which clients have to pay 15 euros per person per day to sit in. It is not outside.

The hot meals leave much to be desired. Often cold.

Dishes are labelled. Often the labels are wrong.

Restaurant  is unbearably hot. Either no air conditioning or it is not working.

At night, chefs rustle up meat and fish to order. 

No food is cooked to order either by chefs or at night.

At dinner in the evening meat, fish and poultry is cooked on a hot plate. Often  it is under-cooked, blood in the interior, a serious health hazard. When cooked, it is piled up on a metal tray to get cold. The tray balancing on a metal  rail from where it could easily topple over onto the client scalding with hot fat.

The fish is not labelled other than to say it is fish.

Every couple of days meat dish is disgusting processed meat.

If you fancy a workout, the hotel has a small gym you can use.

Dilapidated equipment in the gym.

There’s an L-shaped pool and a handy bar to complete the scene.

Yes, there is a pool. No mention of guests packed in like sardines due to building work, no mention the water is cold, or the loud music blasting out around the pool, deafening at midday, or the brain-dead entertainer shouting on a microphone. Impossible to relax.

No mention of the grassy area beside the pool, for which clients are being charged 15 euros per person per day to use. Threatened by an aggressive lifeguard and ordered to leave should you venture into this area.

Away from the pool, there’s a first-floor terrace where you can take in the sun.

view from room of sun terrace

view from room of sun terrace

Yes, there is a sun terrace only cannot use because the hotel is a building site.

A good-size pool offering a sun terrace, sunbeds and parasols.

Define good-size pool. It is quite small.

You will be lucky to get a sunbed even luckier to grab a parasol.

When it rains, each sunbed covered with a pool of water. No one bothers to tip up the beds drain the water, wipe the beds dry.

The sun terrace is not not by the pool, it is in another outdoor area and out of use because it is a building site. As a result clients packed like sardines around the pool.

The resident band usually gets people on their feet.

There is no resident band.

The so-called entertainment does an excellent job driving people out of the lounge.


Yes, there is a lounge only unusable due to noise in the lounge from so-called entertainment and entertainer shouting on a microphone.

The reason the nuisance  in the lounge, ballroom  is sealed off, ceiling has collapsed, rubble on the floor, scaffolding poles holding up concrete beams.


No wifi in rooms. There is wifi in reception lobby. It is not free. A charge of 4 euros per hour to use.

Free wifi in local bars and coffee shops for the price of a drink.


No there is a not a library. There is a room with a few books that guests have left. Room unusable due to noise from so-called entertainment and entertainer shouting on a microphone.


Adults Club

Adults Club

There is a grassy area beside the pool for which clients are charged 15 euros per person per day to use. If you access without paying, ordered to leave by an aggressive lifeguard, who otherwise sits in the pool bar all day.

Thomson Holidays dump clients on building site

November 25, 2016
sun terrace

sun terrace

view from room of sun terrace

view from room of sun terrace

Book a holiday with Thomson, what do you expect? Not a building site that is for sure.

Arrival two weeks ago, sun terace a building site, digger, bulldozer, pnuematic drills.

What next? Raise with rep.

Rep claims Thomson not aware. Rep claims work finished by end of day.  That was two weeks ago.

Hotel was closed for two months. Reopened end of October as a building site, work nowhere near finished. Begs question how Thomson not aware.

Thomson are aware now, and yet still sending clients to a hotel they know to be a building site. Not advising clients prior to arrival of dire state of hotel.

The work is unlikely to be finished by Christmas.

Sun terrace out of use. Until yesterday, chillout terrace out of use.

As a consequence, area around swimming pool clients packed in like sardines. Subjected to loud music, plus noise from building site.

A grassy area adjacent to swimming pool, roped off, clients not allowed to use unless they pay hotel 15 euros per person per day.  If they have the audacity to attempt to use, ejected by an aggressive lifeguard who doubles as a bouncer. Welcome to Be Live Adults Club scam, rope off areas, then charge clients to use.

scaffolding poles holding up concrete beams in conference room

scaffolding poles holding up concrete beams in conference room

Internally, toilets, hairdresser, information room, ballroom, conference room,  sealed off.

In ballroom and conference room, concrete beams held up by scaffolding poles.

As a consequence of ballroom out of use, so-called entertainment held in lounge, very noisy, clients unable to relax, read a book or chat with friends,  are forced to go to rooms, sit in lobby in reception, or go out.

Thomson Cares, giving every impression of being a parody account, say refer to rep. Refuse to escalate to senior management.

For the record, Thomson Holidays Managing Director, David Burling,, but he lacks the courtesy to respond to e-mails.

Hotel Be Live Tenerife, in Puerto de la Cruz, please check with TripAdvisor, please check with your travel agent.

Useless Thomson

February 8, 2016

Thomson is not a company I would willingly use, if there were available options. Their holiday representatives are useless, flights cooped up with drunks and screaming out-of-control kids. I prefer to book my own hotels and flights, but sometimes these options are not available, hotels stuck in the Dark Ages, blissfully unaware of the existence of the internet or quote silly prices when you try to book direct.

If you fly, it is necessary to provide Air Passenger Information at least 24 hours before you fly. All airlines require this, advise will be denied the flight if not provided.

Thomson is no exception. Their paperwork is quite explicit, even highlighted in bold, that API is required, will be denied a flight if not provided, and directs to a webpage. Only when you go to the webpage, it only provides information, directed to another webpage to sign in, then directed to yet another page to provide the information, and that is where the problems begin.

Asked to provided name, e-mail address, booking reference and date of flight.

For a security check, would expect to send an e-mail, click on a link (or maybe enter a code), but no, simply accepts the e-mail address. Nor is a password required.

Buttons for various things, but button for API greyed out.

Number on booking paperwork called. This turns out to be a local Thomson Travel Agency, so why give an 0845 number, rather than the number of the local office?

They are told of the problem, they say have to confirm the flights, click on active button Check in & Book Last-Minute Extras and then click continue, cack-handed and bad design to say the least.

This is tried, it does not work. An error message is generated with an error code. It remains on the same page.

They are told of the problem, and that they need to inform their IT people they have a problem with their web server.

No, there is no problem, as they are not experiencing a problem and they would have been told if there was a problem.

Er, I am telling you there is a problem.

They refuse to inform their IT people, on the grounds there is no problem, and if there was, they would already know.

I tried later, and it did work.

That was Friday.

Try again Sunday, two days later, and as Friday, taken to map of plane, and find I have been pre-allocated a seat. I never picked this seat. Friday I was allocated seat 38D. Sunday 39D.

This is one of the scams Thomson run. Have to pay for seat allocation, £9-50 a seat. Then there is the luggage scam.  Allocated 15kG, less than the international norm of 20kg, then have to pay a premium to ‘upgrade’ to 20kg.

Why no levy for fat people?

Then have to click continue again, to extras.

I do not want any extras, another excuse to take more money off passengers.

Click continue and finally taken to where API, or as they term it, Add Travel Documents.

Clearly stated (at top of the page):

Thomson Airways (and all other airlines) are required to collect and provide additional passenger details to government authorities for the purpose of border control and security. This includes information contained within your passport or travel document and flight information. This is applicable for passengers travelling to any destination. In addition to this, passengers travelling to the U.S and some other countries are required to provide further details. A full list of the required information is available on our API information page. It is a condition of your booking that this data is provided. Failure to provide this information will result in you being unable to travel.

When I called the local office, they falsely told me I do not need to provide this information. I pointed out it was emphasised on the travel paperwork (with refused travel if not provided),  was on the webpage I was directed to (I never got this far). I had two people, including an idiot called Ben, who told me no, you do not have to provide.  Ben even claimed, you will have no problem, you will be allowed to travel even if you have not provided this information.

Passport details provided, begs the question: why grey out, why cannot provide, as for example British Airways or easyJet, without all this rigmarole?

Click continue.

Then taken to a page of what I can and cannot take. Standard stuff.

Tick that you have read. I find that it is already ticked.

A boarding pass generated and I am taken back to original page.

I would have expected the Boarding Pass to have been e-mailed to me, or at least an option to do so.

Check in, is now greyed out. Add travel documents still greyed out. What if mistake made? No means to correct. Print boarding pass now live. I do not have a printer.

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