Posts Tagged ‘Reading-Gatwick train’

Reading-Gatwick train nightmare

February 13, 2016
overcrowded train

overcrowded train

0734 FGW Reading to Gatwick train yesterday a nightmare.

SouthWestTrains not running, problem with ice on the rail. The day before was a hard frost, yesterday was not, but SWT could not cope. It is winter, but SWT cannot cope with winter.

As a result the Gatwick train was ordered to stop to pick up additional passengers.

At least that was what was stated, although on checking timetable today, I see it stops there anyway.

But if it had not been timetabled to stop, it should not have stopped, as a slow train behind, and people are reliant upon the Gatwick train to catch flights. By the time North Camp reached, train running half an hour late, people packed in like sardines, and a platform full of passengers trying to get aboard the train.

It was then slow snail pace to Guildford.

The train was not even going to Gatwick, it was being turned around at Redhill to try and make up time.

Were they going to stop a passing train at Redhill? No.

A moot point, there were no passing trains.  Problem with the lines.  Eventually a slow stopping train. Slow to Gatwick.

Passengers were arriving at Gatwick, having given plenty of time, with half an hour to catch a flight, with a strong possibility of missing their flight.

Once it was known there was a problem at Redhill, taxis should have been laid on.

Disgusting First Great Western trains

June 14, 2013

Not possible to lock the one and only toilet on the 1234 Reading-Gatwick train.

This follows on a series of problems on these trains last week. Twice reported to guards who said they would file a report (moot point if they did).

Is it not time for the regulator to intervene?

The three-coach Reading-Gatwick trains used to have two toilets, the refurbished trains have only one.

Year on year we see rail fares rise twice the rate of inflation, and this is the disgusting service we receive in return.

Disgusting First Great Western trains

June 7, 2013

Today no toilet paper in the one and only toilet on the 1234 Reading-Gatwick train.

Yesterday the toilet was in a filthy condition.

On Tuesday there were many problems, lock on the door did not lock, only a dribble of water, no soap, an unpleasant smell.

This is totally unacceptable. Either First Great Western are failing to spend the money to clean the toilets or their contractors are not carrying out what they are paid to do. Either way, First Great Western are deliberately spreading disease throughout their trains.

One option is to force a train out of service on health and safety grounds. This would incur a massive fine for First Great Western. The only problem is, it would greatly inconvenience passengers, and as this is the Reading-Gatwick train, passengers could miss their flights.

I reported to the guard, he said he would file a report. But then I did this on Tuesday, and yet no action by First Great Western.

The three-coach Reading-Gatwick trains used to have two toilets, the refurbished trains have only one.

Year on year we see rail fares rise twice the rate of inflation, and this is the disgusting service we receive in return.

Disgusting First Great Western trains

June 4, 2013
1234 First Great Western Reading-Gatwick train at Guildford Station

1234 First Great Western Reading-Gatwick train at Guildford Station

On the 1234 Reading-Gatwick train, three coaches only one toilet for the entire train, and it was not functional.

The lock on the door did not work, as you walked into the toilet, an unpleasant stench, the water from the tap was little more than a dribble, there was no soap.

Even at the end of the day, this would not be acceptable, at lunchtime, middle of the day, this is totally unacceptable. But it is typical of First Great Western trains, and has become the norm. For at least a decade, we have been hit by fare increases running at double the rate of inflation, and yet they cannot keep their toilets clean and functional.

I raised with the two guards on the train. They agreed, totally unacceptable and said they would file a report.

This is not a trivial matter. We now have bacteria that are resistant to all antibiotics. One of which is e.coli. A situation not helped by companies like First Great Western who are helping to spread disease.

Soap is very effective at destroying bacteria, it breaks down the cell walls, as does the physical action of washing hands.

Lost item on a train

April 29, 2013

On the 1334 Reading-Gatwick train I bought a ticket.

Alighting at Guildford, I realised I had left railcard on the train, or maybe dropped it. I asked could I go back on the train to collect it, to be told no, speak to the station staff.

Station staff tell me nothing to do with them, they are Southwest Trains, I need to speak to First Great Western who operate the Reading-Gatwick train. They give me a number and I call First Great Western. Difficult to understand what she is telling me. She says I need to talk to Southern Trains, as they operate Gatwick which is the terminating station for the journey. And no, the driver cannot be contacted and the railcard dropped off as train passes back through Guildford, and if railcard is handed in at originating station, which is Reading, it will end up at Bristol.

Southern are equally unhelpful. Railcard would go to Victoria, but this would take up to six days.

My phone then runs out of credit. Both companies operate premium rate 0845 numbers, both have waffle to listen to, not content to rip passengers off with expensive rail fairs, they rip them off again on their phone charges.

I now find I am unable to get off the station because I have no ticket. No way am I going to pay again. Station manager is called. He lets me off the station, but says I will not be able to get back on a train as I have no ticket.

Later, one little bit of good news, I find I do have my tickets, but no railcard.

If anyone has any sense, they will see, if railcard is recovered, my name. All they have do do is look me up on their own records, and post me the railcard, but that would be far far to easy.

12:34 Reading-Gatwick Guildford toilet stop

April 8, 2013
Reading-Gatwick train toilet stop at Guildford

Reading-Gatwick train toilet stop at Guildford

Reading-Gatwick train was forced to stop several minutes at Guildford Station for a toilet break due to non-functioning toilets on the train.

First Great Western who run these trains are a disgrace. The toilets on the trains are dirty, no water, often out of action.

First Great Western lost the franchise to run the West Coast mainline. It is time they lost the Reading-Gatwick route.


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