Posts Tagged ‘railcard’

Lost item on a train

April 29, 2013

On the 1334 Reading-Gatwick train I bought a ticket.

Alighting at Guildford, I realised I had left railcard on the train, or maybe dropped it. I asked could I go back on the train to collect it, to be told no, speak to the station staff.

Station staff tell me nothing to do with them, they are Southwest Trains, I need to speak to First Great Western who operate the Reading-Gatwick train. They give me a number and I call First Great Western. Difficult to understand what she is telling me. She says I need to talk to Southern Trains, as they operate Gatwick which is the terminating station for the journey. And no, the driver cannot be contacted and the railcard dropped off as train passes back through Guildford, and if railcard is handed in at originating station, which is Reading, it will end up at Bristol.

Southern are equally unhelpful. Railcard would go to Victoria, but this would take up to six days.

My phone then runs out of credit. Both companies operate premium rate 0845 numbers, both have waffle to listen to, not content to rip passengers off with expensive rail fairs, they rip them off again on their phone charges.

I now find I am unable to get off the station because I have no ticket. No way am I going to pay again. Station manager is called. He lets me off the station, but says I will not be able to get back on a train as I have no ticket.

Later, one little bit of good news, I find I do have my tickets, but no railcard.

If anyone has any sense, they will see, if railcard is recovered, my name. All they have do do is look me up on their own records, and post me the railcard, but that would be far far to easy.