Posts Tagged ‘Pho’

Appalling meal at Pho Guildford

November 16, 2018

Pho is a fake Vietnamese street food restaurant in Tunsgate.

I went twice when Pho Guildford first opened in the summer when half price, then returned a few weeks later.

Each time, the food had deteriorated from previous visit, never saw the same staff twice, poor service their trademark.

Today I met up with a friend. As Bamboo Shoots closed, we went to Pho.

Pho was packed, very noisy, not pleasant, but luckily we got a table by the window. On previous visits, apart from the day it opened, empty.

Loud music, lots of noise, does not make for a pleasant environment to relax and eat, but Pho clueless and do not understand this or care.

Menu came promptly, not the food we ordered. A long wait, a very long wait, easily half an hour or more. Most of the people had left before our food came. A man sitting next to us was served promptly, even though he arrived some time after us.

When the food finally came it was cold. It was fairly obvious, cooked, left, before delivered to the table. The bowls were stone cold.

Prawns on a bed of bean shoots and noodles. Some of the prawns lukewarm, others cold as though out of a fridge. Bean shoots warm. Noodles cold as though out of a fridge.

Disgusting that food can be served like this.

We requested something else.

Only I ate as it was getting late. It was not good either.

Char-grilled pork, only it bore no resemblance to what have had before either in Pho Guildford or Pho Reading last week. Previously thin slices of pork, these were chunks of pork. Previously crunchy white rice slightly aromatic. This was neither and had had something unpleasant poured over half the rice.

I left half eaten.

When we complained, a tall black guy came to the table. Whether manager or serving staff he did not say.

He apologised and offered something else and said we did not have to pay. I would not have paid anyway.

He then asked did we live in Guildford and said he would bring us something.

When he returned we assumed it was to give us a voucher to eat again another day.

No, it was a book of special offers, available in every participating venue.

Could we use to to pay the bill? No. Only for their Christmas dinner.

When something is this bad, and it was bad. The meal should have been free with an invite to return at their expense.

But Pho is a chain, they do not care, poor service is their trademark.

Although in Tunsgate, Pho is part of Tunsgate Quarter, the latest Guildford White Elephant. A sterile artificial shopping centre, boarded-up units, crap chains like Cosy Club a fake 1930s bar, so fake a parody of fake and devoid of people. The only use of Tunsgate Quarter to provide a useful short cut when raining.

Afternoon in Guildford

November 16, 2018

A damp wet drizzly day in Guildford, though mild.

FCB kiosk on Guildford Station always has a guest coffee. I have often asked, why not have the beans on sale?

A first, Beanpress coffee the beans on sale in tins.

Last week I inquired the price. £18. This could not be right, I inquired of Beanpress, they would not say. Their website not working. I suggested put price of beans and description in a pdf file which can be downloaded or sent out on request.

I was told to e-mail. This I did last week. I finally got a reply this evening. Prices of beans, not the beans I inquired of.

Today I learnt £7-50. Reasonable. Unlike Coffee Lab not ripping customers off on the sale of guest beans. What not acceptable, old beans, roasted August 2018.

Bamboo Shoots closed today. I looked in Debenhams.

Debenhams used to have their own coffee shop. Then became Costa. I was shocked to find it has expanded on the ground floor, and busy, Debenhams customer obviously no taste in coffee.

Debenhams used to have excellent roast dinners, excellent roast pork. Today turkey, always turkey.

Looked in Food for Thought, sometimes freebies, not today. Ever changing coffee, Eat Your Hat, never heard of, no roast date, and looking at their website, marketing hype for the gullible.

I met up with a friend, Bamboo Shoots closed, we went to Pho.

Passing by Surrey Hills Coffee, not a single customer. The norm these days. No surprise when poor quality coffee. How long before they close?

Caracoli is closing or has closed.

I am surprised Canopy Coffee still in business.

Pho was packed, very noisy, not pleasant, but luckily we got a table by the window. On previous visits, apart from the day it opened, empty.

Menu came promptly, not the food we ordered. A long wait, a very long wait, easily half an hour or more. When the food finally came it was cold. It was fairly obvious, cooked, left, before delivered to the table. The bowls were stone cold. We requested something else. Only I ate as it was getting late. It was not good either.

Krema packed. I returned a little later still busy, but not packed. A cappuccino, then a V60 pour over.

Pho Reading

November 5, 2018

Trademark of Pho is appalling service.

Approaching three, now hungry. I decide with reluctance on Pho. If for no other reason than to compare with Guildford.

I had earlier popped in a Vietnamese restaurant and ordered spring rolls. I was appalled when served cold from a fridge. I asked for my money back, which they gave me.

Trademark of Pho is appalling service. Pho Reading even worse than Guildford.

On entry I am invited to sit by the door. I say no the place is empty and walk further in.

The table dirty, either has not been cleaned or not been cleaned properly.

Long wait to be brought a menu, then wait again as food is freshly prepared. Bowl is cold, rice lukewarm. I suspect cooked then left standing, as rice is warmer in the middle.

I am brought the wrong bill. When I pay correct bill short changed.

This is the problem with chains, low paid casual staff who do not care.

Lunch at Pho

June 18, 2018

Lunch at Pho, Vietnamese street food restaurant. Last day half price.

What a difference a few days make, no queue, upstairs empty.

Different staff to last Friday, lack of consistency, I would not say rude, but curt and not very friendly.

As I walk in, I notice a couple of tables people querying their bill. I think no more of it, until I receive my bill. They have sneaked on the bill 10% service charge, 10% of full price. This is not acceptable. No mention of this when I walked in, it was not added Friday. The price on the menu should be the price. It leaves a nasty taste in the mouth and undermines any goodwill they have generated with 50% off opening offer.

Afternoon in Guildford

June 18, 2018

Strange weather. One day cold, next day hot. Weekend was cold, especially Sunday, this morning at eleven it was cool, by midday warm, afternoon hot.

FCB coffee kiosk open, a coffee and a chat.

Lunch at Pho, Vietnamese street food restaurant. Last day half price.

What a difference a few days make, no queue, upstairs empty. Different staff to last Friday, I would not say rude, but curt and not very friendly. As I walk in, I notice a couple of tables people querying their bill. I think no more of it, until I receive my bill. They have sneaked on the bill 10% service charge, 10% of full price. This is not acceptable. No mention of this when I walked in, it was not added Friday. The price on the menu should be the price paid. It leaves a nasty taste in the mouth and undermines any goodwill they have generated with 50% off opening offer.

Coffee at Krema. I start with cappuccino, then cold brew. A mistake, I should have stuck to cold brew.

Krema should have view of Guildford Castle, instead roadworks.

How long is it going to take to finish Tunsgate? The workman knocked off before four. The very least the traders in Tunsgate should get Business Rate relief for the duration of the work.

The completed work is being dug up to add drains.

No response from local council. The jobsworth forget at their peril they are paid for and accountable to local people

Pho Vietnamese street food restaurant

June 15, 2018

A pleasant warm and sunny afternoon in Guildford, warmer than expected.

You must try Pho in Tunsgate I was told as I passed through the market in North Street on my way for lunch at Bamboo Shoots in Jeffries Passage. Pho? A new Vietnamese restaurant in Tunsgate, today food half price, try it and report back.

I checked it out. Not half price, free, but they had problems, please come back at five o’clock, we will reopen half price.

Lunch at Bamboo Shoots in Jeffries Passage.

It was then to Krema where I spent the rest of the afternoon. Excellent cold brew coffee. I was surprised when shown how brewed, in essence a central metal filter in a jug where course ground coffee is left for 24 hours in cold water

Krema has only been open a few weeks and already very popular.

On leaving Krema, I decided to try Pho, surprisingly only a short queue. Not long to wait.

Looking at the menu, and having looked earlier, nothing I realy fancied, but found something.

A bottle of cold water brought to the table.

I have no idea what Vietnamese food is like, this is not a Vietnamese restaurant, it is a chain. Maybe in the kitchen.

Credit where credit due, and I hate to praise a chain, the food was good. And what I saw brought to adjacent tables also looked good. They must have good chefs.

No long queue formed outside. Maybe few knew half price, though these days of social media, usually spreads rapidly.

Afternoon in Guildford

June 15, 2018

A pleasant warm and sunny afternoon in Guildford, warmer than expected.

You must try Pho in Tunsgate I was told as I passed through the market in North Street on my way for lunch at Bamboo Shoots in Jeffries Passage. Pho? A new Vietnamese restaurant in Tunsgate, today food half price, try it and report back.

I checked it out. Not half price, free, but they had problems, please come back at five o’clock, we will reopen half price.

As always excellent lunch at Bamboo Shoots in Jeffries Passage.

Surrey Hills Coffee has closed. No surprise, it was only a matter of time. They have not though closed down, they are reopening in Jeffries Passage. I cannot though see being any more successful as the coffee not good and there are better places for coffee in Guildford.

It was then to Krema where I spent the rest of the afternoon. Excellent cold brew coffee. I was surprised when shown how brewed, in essence a central metal filter in a jug where course ground coffee is left for 24 hours in cold water

Krema has only been open a few weeks and already very popular.

Between Bamboo Shoots and Krema, Tourist Information Office to obtain contact for farmers market, long overdue is a coffee stall.

On leaving Krema, I decided to try Pho, surprisingly only a short queue. Not long to wait.

Looking at the menu, and having looked earlier, nothing I really fancied, but found something.

A bottle of cold water brought to the table.

I have no idea what Vietnamese food is like, this is not a Vietnamese restaurant, it is a chain. Maybe in the kitchen.

Credit where credit due, and I hate to praise a chain, the food was good. And what I saw brought to adjacent tables also looked good. They must have good chefs.

No long queue formed outside. Maybe few knew half price, though these days of social media, usually spreads rapidly.

Contrast with free pizza in Winchester on Wednesday, a queue down the street.

Free or half price is an excellent idea. Better than any advertising, puts new staff through their paces, if people like, they will come again, tell their friends write good reviews.

On leaving, I wandered through Tunsgate Quarter. The only good thing I can say about it, useful short cut. Mainly empty units, those occupied are occupied by chains. Very unusual these days for a developer to build without guaranteed tenants, guaranteed rents, as the units will remain empty.

What we now need to see is the independent businesses on Tungate compensated for loss of business during road works. The least the Council can do is give a business rates holiday and once the work finished hold an event in Tungsgate. For example during the summer, turn one of the farmers markets into a street food market and let the stalls flow into Tunsgate.

And why oh why do Experience Guildford and the Tourist Information Office keep tweeting promoting chains? They are not there to give them free PR. So far I have had two tweets for Cozy Club alone, a crap chain.

Chains destroy a locality, destroy the sense of place, drain money out of a local economy. It is independent businesses that give character, a sense of place, recycle money within the local economy.

Contrast North Laine in Brighton with Tunsgate Quarter, one full of people, the other fake and empty.

Two tweets for Cozy Club, not single tweet for Krema, an excellent indie coffee shop that has opened in Tunsgate, something Guildford should be proud of, worth a trip to Guildford for.

Then when these chains go bust, which is now happening with regular monotony, or some one at head office decides not making enough, the stores close, leaving gaping holes in our High Streets never to be filled.