Posts Tagged ‘Lidl Aldershot’

Something very very rotten Lidl Aldershot

May 12, 2018

There is something very very rotten with Lidl in Aldershot.

This evening around 1940, a little before it closed, walked into Lidl in Aldershot with a friend.

The only reason we were there was because Lidl Farnham was out of stock of what we were looking for. As we knew what we wanted, we headed to what we wanted, picked up, headed straight to cash tills.

As we walked in past end of aisles, I noticed boxes scattered on the floor, a trip hazard.

The tills not manned, a scruffy looking woman standing near the tills but otherwise doing nothing, did not offer to man a till, nor did she offer help when not all the automated tills appeared to be working. When my friend queried which were working the woman looked straight through her as though she did not exist.

On leaving I commented we were being followed around the store. No soonest had I voiced my observations than a Nepalese security guard blocked our way and demanded to look in our bags. I refused and we walked out of the store.

There was no grounds to stop us, we were not acting suspiciously, and as my friend noted, it was obvious what we were carrying was not from Lidl.

If this was racist behaviour by the Nepalese security guard, then not an isolated incident at the store, as has happened before.

Earlier we were in Lidl Farnham and the experience could not have been different. The staff were helpful, checked what we were looking for, courteous at checkout, which was manned, and no we were were not stopped on leaving, even though we had wandered around the store and were carrying the same goods as in Aldershot.

It is common knowledge there is something rotten at Lidl Aldershot, and yet still no action by Lidl CEO.

We await an apology but are not holding our breath.

Lidl trip hazard and obstacle course

June 27, 2016
Lidl trip hazard and obstacle course

Lidl trip hazard and obstacle course

Two weeks ago in Lidl, boxes and pallets everywhere in the aisles. Quite dangerous. The usual piss-poor service.

Last week, again piss-poor service.

Today, pallets and boxes in the aisles, though not as bad as two weeks ago.

I pushed boxes to one side to stop people tripping, and explained to the shop girl, she should not be leaving boxes in the aisle, someone could trip.

They have got eyes have they not, was the response.

Do their staff have no health and safety training?

I explained to the girl, if someone tripped, she was liable, as was the store.

Once again the usual piss-poor service.

 

Appalling treatment of elderly lady by Lidl manager

July 17, 2015
Lidll Aldershot pack of six rashers of bacon reduced

Lidll Aldershot pack of six rashers of bacon reduced

Yesterday evening (Thursday) the usual piss poor service in Lidl Aldershot, but that was not the half of it.

An elderly lady two before me in the queue, was querying why she was being charged full price for a pack of bacon that was reduced. She knew it was reduced, as that was why she had chosen it. No reduction sticker, but as she carefully explained, it must have fallen off. Store manager intervened, called her a liar, told the trainee cashier to charge her full price. Lady quite rightly refused to pay.

The customer should be given the benefit of the doubt, if there is a doubt, then check. The manager should have sent a runner to check, but instead called the lady a liar, and then walked off.  There were long queues at the check-outs, but instead of manning one, the manager walked away.

I knew the lady was correct. The reason why I knew, was because there were two different packs of bacon on the shelves alongside each other, six rashers and twelve rashers, and they had bright orange stickers 30% off on the front of each pack. I also knew because I had one in my hand.

I draw this to the attention of the cashier, waved it in the air, and said the lady was correct. The cashier apologised, said there was nothing he could do, as the manager had overruled him and then walked off.

I tried to catch up with the lady on leaving the store, but she was nowhere in sight.

Lidl should apologise to this lady, and give a her £100 as a goodwill gesture. It will not be difficult to identify her. My till receipt shows a time of 1816, she was two in front of me, and she paid by card.

This is not a one off with this manager. She has a bad reputation with customers. I have had problems with her, I know others who have had problems with her.

The service in this store is appalling. Always long queues at the check-outs, not uncommon to find one till, a queue half way down the store, not attempt to open additional tills.

It is long overdue for Lidl and this manager to part company.

This lunchtime I checked my pack of six rashers of bacon. Half the sticker was no longer there, which backs up what the lady had said, her sticker must have fallen off.

Yet again piss-poor service in Lidl

September 8, 2014
unhappy shoppers enduring piss-poor service in Lidl

unhappy shoppers enduring piss-poor service in Lidl

Lidl seem to have nothing but contempt for their customers.

I now rarely visit Lidl because the service is so bad. Today was a rare visit. A horrendous experience, if anything, Lidl is getting worse.

Two till opens, long queues at both.

Eventually, a Nepalese cashier, stands up, she must have summoned someone, as a third till opens.

But even with three tills open there are still long queues.

There needed to have been at least four tills open.

Someone called Andy, takes a look, then walks back into an office. Clearly he does not give a toss.

Lady behind me, dumps what she had hoped to buy, and walks out in disgust. A pity more people do not do the same.

The only surprise, folk stayed as calm as they did, as there was some very angry people waiting in the queue.

People end up taking it out in the cashiers, but it is not their fault, it is the bad management that cuts corners and has poor staffing levels.

Welcome to Lidl, welcome to Aldershot, where piss-poor service is the norm.

Know a special person who has gone the extra mile? I would be grateful just to get decent service.