Posts Tagged ‘Hotel Be Live Tenerife’

Thomson website on Hotel Be Live Tenerife bears no resemblance to reality

December 21, 2016
sun terrace

sun terrace

Thomson website gives a description of Hotel Be Live Tenerife. Only one problem, it fails to match reality.

The Be Live Tenerife Hotel is reserved for adults, so a peaceful environment’s guaranteed.

Thomson are dumping clients on a hotel that is a building site.

The noise is horrendous.

Apart from the noise of the building work, which gives you an early wake up call, there are other major problems of noise.

Around the pool, unpleasant arrogant entertainer blasts guests out with loud music, deafening at midday, plus shouting on a microphone.

In the lounge, noise from dire so-called entertainment, plus entertainer shouting on a microphone.

Impossible to relax either in the lounge or by the pool. Clients are driven out of the hotel or up to their rooms.

Peaceful environment guaranteed, must be Thomson’s idea of a sick joke.

There’s a buffet restaurant with outside seating.

There is a buffet restaurant. There is no outdoor seating.

There is a reserved area of the restaurant, for which clients have to pay 15 euros per person per day to sit in. It is not outside.

The hot meals leave much to be desired. Often cold.

Dishes are labelled. Often the labels are wrong.

Restaurant  is unbearably hot. Either no air conditioning or it is not working.

At night, chefs rustle up meat and fish to order. 

No food is cooked to order either by chefs or at night.

At dinner in the evening meat, fish and poultry is cooked on a hot plate. Often  it is under-cooked, blood in the interior, a serious health hazard. When cooked, it is piled up on a metal tray to get cold. The tray balancing on a metal  rail from where it could easily topple over onto the client scalding with hot fat.

The fish is not labelled other than to say it is fish.

Every couple of days meat dish is disgusting processed meat.

If you fancy a workout, the hotel has a small gym you can use.

Dilapidated equipment in the gym.

There’s an L-shaped pool and a handy bar to complete the scene.

Yes, there is a pool. No mention of guests packed in like sardines due to building work, no mention the water is cold, or the loud music blasting out around the pool, deafening at midday, or the brain-dead entertainer shouting on a microphone. Impossible to relax.

No mention of the grassy area beside the pool, for which clients are being charged 15 euros per person per day to use. Threatened by an aggressive lifeguard and ordered to leave should you venture into this area.

Away from the pool, there’s a first-floor terrace where you can take in the sun.

view from room of sun terrace

view from room of sun terrace

Yes, there is a sun terrace only cannot use because the hotel is a building site.

A good-size pool offering a sun terrace, sunbeds and parasols.

Define good-size pool. It is quite small.

You will be lucky to get a sunbed even luckier to grab a parasol.

When it rains, each sunbed covered with a pool of water. No one bothers to tip up the beds drain the water, wipe the beds dry.

The sun terrace is not not by the pool, it is in another outdoor area and out of use because it is a building site. As a result clients packed like sardines around the pool.

The resident band usually gets people on their feet.

There is no resident band.

The so-called entertainment does an excellent job driving people out of the lounge.

Lounge

Yes, there is a lounge only unusable due to noise in the lounge from so-called entertainment and entertainer shouting on a microphone.

The reason the nuisance  in the lounge, ballroom  is sealed off, ceiling has collapsed, rubble on the floor, scaffolding poles holding up concrete beams.

wifi

No wifi in rooms. There is wifi in reception lobby. It is not free. A charge of 4 euros per hour to use.

Free wifi in local bars and coffee shops for the price of a drink.

library

No there is a not a library. There is a room with a few books that guests have left. Room unusable due to noise from so-called entertainment and entertainer shouting on a microphone.

garden

Adults Club

Adults Club

There is a grassy area beside the pool for which clients are charged 15 euros per person per day to use. If you access without paying, ordered to leave by an aggressive lifeguard, who otherwise sits in the pool bar all day.

Hotel Be Live Tenerife entertainment excellent at emptying the lounge

December 10, 2016

Thursday night, the appalling entertainment at Hotel Be Live Tenerife did an excellent job of emptying the lounge. Not a single person in the lounge.

The entertainment would normally  be in the ballroom, but the hotel is a building site, large areas out of use, including the ballroom where the ceiling has collapsed, rubble on the floor, concrete beams held up by scaffolding poles, and all this week, noise of power tools hacking away at concrete columns.

Usually seats in the lounge are at a premium, after dinner guests fighting to find a seat, but not anymore.

It is not possible to relax, read a book or chat with friends. Guests go to their rooms or go out to escape the noise.

Entertainment this bad is to insult the guests, who as can be seen, vote with their feet.

Why not simply heed the wishes of guests and scrap this awful entertainment?

But then that would require competent management, a recognition of the need to be client focused, something that is lacking at Be Live.

 

 

 

 

Hotel Be Live Tenerife power failure

November 30, 2016

This morning at Hotel Be Live Tenerife building site a power failure.

First plunged into darkness in the bathroom, then water turned cold, then no water.

Clients were trapped in the dark in the lifts.

Whether connected with building work or not, not known

Hotel Be Live Tenerife is a building site, it should not be open, but still the tour companies send clients.

Be Live lacked the couresy to inform clients what was going on, let alone an apology.

Contrast with a hotel in Cyprus, one evening water in shower cold. Hotel manager a letter of apology to every room, a bottle of wine on the table in every room.

The difference, one in the Top Three on TripAdvisor, the other about to fall out of the Top 30, one cares about its reputation, the other does not.

Hotel Be Live Tenerife entertainment

November 28, 2016

If you thought X-Factor and Britain (ain´t) Got Talent was the pits, then you ain´t seen nothing yet. Nothing could be as bad as what masquarades as entertainment at Be Live Hotel Tenerife.

As can be seen, not exactly popular.

It also does an excellent job of emptying the lounge.

Usually seats are at a premium in the lounge, but not any more.

So-called entertainment would normally be held in the ballroom, but the ceiling has collapsed, propped up by scaffolding poles, the hotel a building site, which should not be open.

As a result, the entertainment is in the lounge, where it does an excellent job of emptying the lounge at night. People sit in reception, go up to their rooms, or go out, the only way to obtain peace and quiet.

The hotel is a building site, it should not be open, but the least the senior management could do is to take steps to mitigate the stress on clients. But they do not seem to care.

They could say sorry, no entertainment, ballroom closed, and it would hardly be missed, but no, they would rather cause even more hassle to clients.

It would be nice to say sorry the hotel is a building site.

Patronising response of hotel assistant manager, who is way out of her depth and probably could not manage a local bar, is that we have a contract to provide entertainment.

Actually they have a contract to provide a hotel not a building site, but that seems to be lost on them, Be Live Corporate greed more important than client satisfaction.

A hotel is people business, it should be client focussed. If you fail to heed your clients, then you have lost the plot, you are in the wrong business.

Hotel Be Live Tenerife building site

November 26, 2016
sun terrace

sun terrace

view from room of sun terrace

view from room of sun terrace

Hotel Be Live Tenerife was closed for two months for major renovation and building work.

It reopened on Monday 31 October 2016.

It should never have reopened. It is a building site.

Large areas of the hotel are out of use.

Outside the sun terrace and chill out terrace are closed, leaving only a crowded area around the swimming pool, where clients are packed in like sardines.

There is a grassy area, but this is segregated off for Adults Club, and anyone who strays into this area is threatened by a lifeguard and ordered to move, else Police will be called.

Noise is horrendous both inside and outside the hotel from the building work.

On the sun terrace, pnuematic drills and a digger and a bulldozer.

On the chill out terrace, metal girders being cut with grinding wheels. These girders were carried through the swimming pool area. A miracle no one seriously injured.

Part of the ceiling inside has collapsed with rubble on the floor.

Inside, ballroom, toilets, downstairs conference room, are out of use.

scaffolding poles holding up concrete beams in conference room

scaffolding poles holding up concrete beams in conference room

Ballroom and downstairs conference room, ceiling appears to have collapsed, rubble on the floor. In both areas, concrete beams are being propped up by scaffoldng poles.

Not just a building site, potentially a death trap.

This begs three questions:

  • why are the beams being propped up?
  • what are the beams supporting?
  • what will happen if the beams collapse?

Due to lack of use of ballroom, so-called entertainment has been relocated to the lounge. Lounge in darkness in the evening, horrendous noise. Guests who wish to relax, read a book, chat with friends, are forced to sit in reception, go to their rooms or go out. Entertainment guy shouting on a microphone.

Thompson fully aware of the situation, but refusing to do anying, are still sendng clients to the hotel. Thomson have even tried to claim they did not know what was going on.

Thomson rep at hotel completely out of her depth. Two weeks ago tried to claim work would be finished by the end of the day. Work is unlikely to be finished before Christmas.

No apology from either Thomson or Be Live.

No offer of redress as apology for example free wifi, free drinks.

Note:  wifi not available in rooms. Only in reception lobby.  A fee of 4 euros per hour to use. Local bars and cafés, free wifi for the cost of a drink.

No action by hotel management to mitigate. They could stop the nusiance around the pool, open the grassy area, the nuisance in the lounge. They refuse.

Black Friday, unbelievable, Be Live were offering 40% discount to stay at the building site. No mention of course that a building site.

No offer of compensation.

Compensation should either be free holiday, date and time of client choosing or if not possible to take, then full refund of holiday.

Be Live could offer free accommodation, with Thomson picking up cost of flight and transfer and travel insurance.

A lot of very angry clients.

If thinking of going to Hotel Be Live Tenerife, check reviews on TripAdvisor, check with travel agent and tour operator if work complete.

The hotel should close and remain closed until all building work complete.

Tour companies should not be sending clients to a building site. They should be advising clients of the situation, offering accomodation elsewhere or full refund of holiday.

At the very least, directors of Be Live appear to be criminally liable. To re-open, a statement would have had to be made. This statement would also have to have been checked. Who lied? Who turned a blind eye?

That hotel is open, is gross negligence by Be Live, if not criminal negligence. Demonstrates the contempt Be Live has for guests at its hotels, corporate greed more important than client satisfaction.

Thomson are in breach of UK law.

Is Puerto de la Cruz happy with Be Live destroying the reputation of the town and its hotels?

Is Tenerife happy with Be Live destroying the reputation of the island and its hotels?

Is Ashotel happy that one of its members is behaving in this way, destroying the reputation of Puerto de la Cruz, Tenerife and its member hotels?

Thomson Holidays dump clients on building site

November 25, 2016
sun terrace

sun terrace

view from room of sun terrace

view from room of sun terrace

Book a holiday with Thomson, what do you expect? Not a building site that is for sure.

Arrival two weeks ago, sun terace a building site, digger, bulldozer, pnuematic drills.

What next? Raise with rep.

Rep claims Thomson not aware. Rep claims work finished by end of day.  That was two weeks ago.

Hotel was closed for two months. Reopened end of October as a building site, work nowhere near finished. Begs question how Thomson not aware.

Thomson are aware now, and yet still sending clients to a hotel they know to be a building site. Not advising clients prior to arrival of dire state of hotel.

The work is unlikely to be finished by Christmas.

Sun terrace out of use. Until yesterday, chillout terrace out of use.

As a consequence, area around swimming pool clients packed in like sardines. Subjected to loud music, plus noise from building site.

A grassy area adjacent to swimming pool, roped off, clients not allowed to use unless they pay hotel 15 euros per person per day.  If they have the audacity to attempt to use, ejected by an aggressive lifeguard who doubles as a bouncer. Welcome to Be Live Adults Club scam, rope off areas, then charge clients to use.

scaffolding poles holding up concrete beams in conference room

scaffolding poles holding up concrete beams in conference room

Internally, toilets, hairdresser, information room, ballroom, conference room,  sealed off.

In ballroom and conference room, concrete beams held up by scaffolding poles.

As a consequence of ballroom out of use, so-called entertainment held in lounge, very noisy, clients unable to relax, read a book or chat with friends,  are forced to go to rooms, sit in lobby in reception, or go out.

Thomson Cares, giving every impression of being a parody account, say refer to rep. Refuse to escalate to senior management.

For the record, Thomson Holidays Managing Director, David Burling, david.burling@thomson.co.uk, but he lacks the courtesy to respond to e-mails.

Hotel Be Live Tenerife, in Puerto de la Cruz, please check with TripAdvisor, please check with your travel agent.

Hotel Be Live Tenerife Adults Club scam

November 22, 2016

When staying at a hotel, it is reasonable to have access to all areas, indeed it is the norm.

Not so if staying at Hotel Be Live Tenerife, where they operate a policy of segregation, roped off areas, where one pays 15 euros per person per day to access.

Areas that previously were freely available to all clients, as they should be. Clients have not paid to stay at a hotel, to find they are denied access to certain areas unless they pay a  access fee.

Adults Club

Adults Club

segregation demarcation line

segregation demarcation line

A grassy area adjacent to the swimming pool is roped off. Around the pool, clients packed in like sardines, in part due to hotel a building site and should not be open, to access the grassy area, 15 euros per person per day.  If you have the audacity to stray into this area, an aggressive lifeguard comes running over and orders you to leave.

Within the hotel restaurant, another segregated area.

Nescafe coffee machine within restricted restaurant area. Disgusting undrinkable coffee. But then what to expect from Nescafe?

Welcome to the Hotel Be Live Tenerife Adults Club scam.

And what is this Adults Club?

Not as some may have expected, orgies, swingers, porn on demand.

This grants you, for 15 euros per person per day, the following ´benefits´:

  • access to segregated areas
  • choice of pillows
  • free newspaper
  • bathrobe hanging in the wardrobe
  • energy tower 3
  • Nespresso machine
  • two chocolates

There is a leaflet detailing these ´benefits´, only reception has no leaflets.

It is an insult to anyone who enjoys good coffee to offer a Nespresso machine.

The Nespresso machine takes up uncessary space in the room. No instructions on how to use. It also appears, from a leaflet in Spanish, have to pay 10 euros to use.

iPod dock seems to be non-existent. Instead a column speaker, energy tower 3, connected by bluetooth. Recognised by phone, not recognised by tablet.  No instruction on use.

If wished a newspaper, would go out and buy one.

In other other words, Adults Club is a sick joke, a crude Be Live scam to extract more money from unsuspecting clients.

Segregation at Hotel Be Live Tenerife

November 15, 2016
Adults Club

Adults Club

segregation demarcation line

segregation demarcation line

If you thought segregation was dead, be shocked, at Be Live Tenerife it is alive and kicking.

When paying to stay at a hotel, one assumes one has access to all areas.

This was true at Hotel Florida in Puerto de la Cruz, aka Luabay, aka Be Live Tenerife. Since a year ago, not so, clients at Be Live Tenerife have to pay 15 euros per person per day to access a grassy area, a grassy area that was previously available to everyone.

A lifeguard doubles as an aggressive bouncer and very aggressivly enforces, ordering people out if they dare cross the line and enter  into the ropped off area. One afternoon, he sat all afternoon in the grassy area on guard duty.  Not his job, he should be guarding the pool, but what does it matter if a guest drowns when guests are there to be ripped off.

If transgressors refuse to leave, he threatens to call the Police.

Meanwhile, those not allowed in the segregated area packed in like sardines around the swimming pool, forced to endure moronic loud music (which also must cause disturbance for surrounding residential properties).

This situation is made far worse due to large areas of the hotel being a building site and cordoned off and out of use.

There is also a segregated area of the hotel restaurant.

This is Adults Club. Be Live corporate greed, rip guests off by charging 15 euros per person per day to access areas that should be and were freely available to all hotel guests.


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