Posts Tagged ‘flights’

Travel and leisure employees most likely to tell lies

April 3, 2013

Employees in the travel and leisure sector are more likely than any other to lie, according to HR experts.

Almost 30% of HR people working in the travel and tourism sector said they believed they were told more than 10 lies a week.

This places travel and leisure ahead of banking, media and construction as the most deceitful sector, according to a poll by People Management magazine.

According to the survey, 92% of HR professionals in all sectors believe they are lied to every week, and a third say the number of lies they hear is increasing.

Some businesses are using polygraphs to screen staff for drink and drug problems or criminal convictions, or in cases of fraud.

Other lies detected were the employee who claimed to have ‘caught’ Gulf War Syndrome or the accountant who passed his professional exams aged 14.

Robert Jeffery, editor of People Management, says: “We don’t know the exact factors why workers in the travel and leisure sector might be so willing to lie, or whether these HR professionals’ perceptions match reality.

“But if lying is taking place on such a widespread scale, it has a detrimental knock-on effect on all sorts of areas – from employee engagement and levels of trust in the organisation to rates of fraud.”

Published in Travel Mole.

It is difficult to know which are the biggest liars, the criminal banks or the tour companies. Has anyone met a Thomson rep who is not both bone idle and a liar?

My most recent experience was in booking a flight.

Dates and times which were suitable to me were chosen, the flight booked (actually part of a package, included hotel too). A couple of weeks before I was due to fly, the return leg was changed, not by half an hour or an hour, but several hours, the return flight was changed from a day flight to a night flight, no offer of compensation, even though night flights are cheaper, I would be greatly inconvenienced, be unable to get home and forced to spend the night at Gatwick Airport until I could catch a train in the morning.

The letter notifying me had some nonsense that the flights were only a rough guide and they reserved the right to change. This ignores the fact that we have legislation outlawing unreasonable clauses in contracts.

Having checked what flights were available, I decided I had two options. Either add three days onto the end of my holiday, or shift my holiday by three days.

I left it to my travel agent to resolve, with me sitting at her side.

No way, said Thomson, could three days be added to the end of the holiday. No explanation was given as to why.

Holidays tailored for you says the Thomson website, junk e-mail, TV ads and paperwork.

Ok, shift holiday by three days. No flights, was the response. Check your own website!

The Thomson website at the time showed four flights.

It will take five working days. Book a holiday, and it is instant. Try and change, and it takes five working days.

Whilst at the travel agent, the hotel was checked for accommodation, No problem.

Five working days pass, no response from Thomson. A week passes. No response. They are phoned. They are phoned several times over the morning, no response. Finally, late afternoon, a response from liars at Thomson, no can do, no accommodation at hotel.

Again checked with hotel. No problem with accommodation.

A few days before due to fly, having checked situation with hotel, try again. Same response from Thomson, except this time they embellish the lie, their area manager had gone to the hotel in person and checked, there is no accommodation available.

On arrival at the hotel, I again check the situation. They tell me yes accommodation and it would have been no problem to have changed my stay. Had area manager checked? No area manager had checked, not even the rep had checked.

I decided to take it up with the rep, and ask to see the area manager. Except I never see a Thomson rep, others ask me have I seen the rep as they have not seen a rep either.

On my last day, I am in another hotel and spot a Thomson rep. I ask would she please either using her mobile connect me through to the area manager or please give me his or her number. She refuses.

On my way home, I decide to try at the airport, only I find closed.

At my hotel, at least one person had the same problem of flight changed at short notice and was none too pleased.

At the airport whilst checking in, I ask others were they aware of the flight change? They say yes, they knew when they booked. Thinking must be last minute booking. They say no, had booked some months ago,

On my flight back, with an additional hour delay, I talk to my travelling companion. For her it was a sore subject. No way would she have booked this flight had she known it was going to be a night flight. Unlike myself, she had been given no notice of the change of flight times. The first she knew was when she arrived at the airport to find she had several hours wait for a flight that had been changed from a day flight to a night flight.

Bed for the night

March 13, 2013
bed for the night

bed for the night

Thanks to Thomson changing a day time flight to a night time flight, stranded at Gatwick overnight.

Wandered from terminal to terminal, North Terminal to South Terminal on the shuttle, then back again.

Gatwick is a disgrace, its one redeeming feature that it is nowhere as bad as Heathrow.

Very few seats, I thought there would be more in the South Terminal, but no, more in the North. This one of the busiest airports in the world. I do not know what is the current ranking, but it used to be No 3.

A wooden bench the bed for the night. People laid out on the seats, on the floor, the flotsam and jetsam of international travel washed up for the night.

At least it was quiet, you could hear every little noise. By 3-30am it started to get noisy.

Few trains run from Gatwick at night, London Bridge, Victoria, Bedford(?).

Wetherspoons opened at 5am. Breakfast!

Contrails over Washingborough

January 6, 2012
contrails over Washingborough

contrails over Washingborough

contrails over Washingborough

contrails over Washingborough

This morning at around 10am clear blue sky and looking West at least 16 contrails in the sky.

Looking East about ten minutes later, yet more contrails covering the sky.

I then had AWACs flying overhead all day.

UK airspace closed!

April 16, 2010
Eyjafjallajoekull eruption NASA Terra Satellite at 1139 GMT Thursday 15 April 2010

Eyjafjallajoekull eruption NASA Terra Satellite at 1139 GMT Thursday 15 April 2010

1200 BST Thursday 15 April 2010 UK airspace was closed, all flights grounded. 0830 BST Friday 16 April 2010 the ban on flights was extended until 0100 BST Saturday 17 April 2010 with the likelihood of the ban being extended into the weekend.

Closure of UK airspace is unprecedented. The cause being the eruption of a volcano in Iceland which is spewing dust into the upper atmosphere. Were this dust to be ingested by jet engines it was would damage the engines.

Across northern Europe airspace has been closed and flights grounded. Which begs the question why a flight was allowed to take off from Farnborough Airport midmorning today (approximately 1030 BST)?

Never a pleasant experience at the best of times, passengers at airports have been subjected to indefinite delay.

For people living in close proximity to an airport it has been unexpected peace and quiet. Bliss.

The closure of UK airspace has served to highlight how dependent the UK has become on aviation, in particular airfreight, especially so-called fresh fruit and vegetables, for example green beans from Kenya.

The Eyjafjallajoekull eruption was the second in Iceland in less than a month.

see

Iceland volcano: UK flights grounded for second day