Posts Tagged ‘dishonesty’

Travel and leisure employees most likely to tell lies

April 3, 2013

Employees in the travel and leisure sector are more likely than any other to lie, according to HR experts.

Almost 30% of HR people working in the travel and tourism sector said they believed they were told more than 10 lies a week.

This places travel and leisure ahead of banking, media and construction as the most deceitful sector, according to a poll by People Management magazine.

According to the survey, 92% of HR professionals in all sectors believe they are lied to every week, and a third say the number of lies they hear is increasing.

Some businesses are using polygraphs to screen staff for drink and drug problems or criminal convictions, or in cases of fraud.

Other lies detected were the employee who claimed to have ‘caught’ Gulf War Syndrome or the accountant who passed his professional exams aged 14.

Robert Jeffery, editor of People Management, says: “We don’t know the exact factors why workers in the travel and leisure sector might be so willing to lie, or whether these HR professionals’ perceptions match reality.

“But if lying is taking place on such a widespread scale, it has a detrimental knock-on effect on all sorts of areas – from employee engagement and levels of trust in the organisation to rates of fraud.”

Published in Travel Mole.

It is difficult to know which are the biggest liars, the criminal banks or the tour companies. Has anyone met a Thomson rep who is not both bone idle and a liar?

My most recent experience was in booking a flight.

Dates and times which were suitable to me were chosen, the flight booked (actually part of a package, included hotel too). A couple of weeks before I was due to fly, the return leg was changed, not by half an hour or an hour, but several hours, the return flight was changed from a day flight to a night flight, no offer of compensation, even though night flights are cheaper, I would be greatly inconvenienced, be unable to get home and forced to spend the night at Gatwick Airport until I could catch a train in the morning.

The letter notifying me had some nonsense that the flights were only a rough guide and they reserved the right to change. This ignores the fact that we have legislation outlawing unreasonable clauses in contracts.

Having checked what flights were available, I decided I had two options. Either add three days onto the end of my holiday, or shift my holiday by three days.

I left it to my travel agent to resolve, with me sitting at her side.

No way, said Thomson, could three days be added to the end of the holiday. No explanation was given as to why.

Holidays tailored for you says the Thomson website, junk e-mail, TV ads and paperwork.

Ok, shift holiday by three days. No flights, was the response. Check your own website!

The Thomson website at the time showed four flights.

It will take five working days. Book a holiday, and it is instant. Try and change, and it takes five working days.

Whilst at the travel agent, the hotel was checked for accommodation, No problem.

Five working days pass, no response from Thomson. A week passes. No response. They are phoned. They are phoned several times over the morning, no response. Finally, late afternoon, a response from liars at Thomson, no can do, no accommodation at hotel.

Again checked with hotel. No problem with accommodation.

A few days before due to fly, having checked situation with hotel, try again. Same response from Thomson, except this time they embellish the lie, their area manager had gone to the hotel in person and checked, there is no accommodation available.

On arrival at the hotel, I again check the situation. They tell me yes accommodation and it would have been no problem to have changed my stay. Had area manager checked? No area manager had checked, not even the rep had checked.

I decided to take it up with the rep, and ask to see the area manager. Except I never see a Thomson rep, others ask me have I seen the rep as they have not seen a rep either.

On my last day, I am in another hotel and spot a Thomson rep. I ask would she please either using her mobile connect me through to the area manager or please give me his or her number. She refuses.

On my way home, I decide to try at the airport, only I find closed.

At my hotel, at least one person had the same problem of flight changed at short notice and was none too pleased.

At the airport whilst checking in, I ask others were they aware of the flight change? They say yes, they knew when they booked. Thinking must be last minute booking. They say no, had booked some months ago,

On my flight back, with an additional hour delay, I talk to my travelling companion. For her it was a sore subject. No way would she have booked this flight had she known it was going to be a night flight. Unlike myself, she had been given no notice of the change of flight times. The first she knew was when she arrived at the airport to find she had several hours wait for a flight that had been changed from a day flight to a night flight.

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