Posts Tagged ‘Customer abuse by Lidl duty manager’

Customer abused by Lidl duty manager

July 10, 2017

Fuck off and don’t come back. — duty manager Lidl Aldershot

Is this acceptable behaviour for staff in any store, verbal abuse of a customer?

But let us rewind a little.

The service in Lidl Aldershot is appalling, and it is getting worse.

It is not uncommon to find pallets and boxes in the middle of aisles, ideal trip hazards, and in the case of pallets, all too easy to catch ankle and receive a nasty cut.

When this has been draw to the attention of a member of staff, that a customer could trip and fall, the response was: they got eyes haven’t they.

Tough luck I guess if of poor sight or blind.

This evening, milk in the middle of the aisle, apart from the obstruction, it should be in a chiller cabinet.

The service at the tills is appalling. It usually takes longer at the till than it does to shop.

Now getting worse following the introduction of automated tills, tills that keep failing, no one manning any of the tills.

This evening one of those occasions, no one manning the tills, a queue forming for the self service tills, three members of staff holding a conversion whilst looking on and doing nothing. A member of staff when asked to man the tills, an abrupt no. Not the first time a refusal by staff to man the tills when requested to do so.

On leaving, duty manager obstructed a customer and shouted at the customer for having had the audacity to complain about the appalling service.

She then shouted at the customer, fuck off and don’t come back.

Asked to identify herself, she refused, other than saying she was the duty manager.

Then to compound her appalling behaviour, accompanied by a fat male colleague, followed the customer out of the store, down the street, shouting down the street at the customer.

Does Lidl consider this an appropriate way to treat its customers?

The duty manager was clearly lacking in any social skills, and raises questions how she was ever appointed as duty manger.

If there is an issue to raise with a  customer, approach the customer, introduce yourself, ask may I have a word. The customer under no obligation to agree.

We live in a world of social media. Any error, any poor service, abuse a customer, and it will be on social media and go viral.

If your appalling service is highlighted on social media, you do not improve your image by abusing a customer and telling them to fuck off, that merely highlights that  something is seriously wrong with your business. What you do is apologise, and attempt to improve your appalling service.

When a member of staff abuses a customer, you do not hesitate, you fire them on the spot.

When it is highlighted that something wrong with a  store and its appalling service, you do not enhance your reputation by verbally abusing a customer.

Lidl Farnham does not have this appalling level of service. Why is it deemed accepatable in Aldershot?

There is something seriously wrong with Lidl Aldershot. Is it not time Lidl sent in a hit team and sorted it out or do they not care?

Advertisements