Posts Tagged ‘Curry’s’

Curry’s demonstrate why buy on-line from Amazon

January 10, 2019

Last week freezer of a fridge freezer failed.

Food rescued and stored in the garden, which at least kept viable for a couple of days.

To repair, quoted a price of £175, or £50 if no repair,  therefore decided to buy a new fridge freezer.

Last Friday paid a visit to Curry’s, a large shed on an inner city bypass, a large superstore of household appliances.

Settled on a Grundig fridge freezer, in the Curry’s Sale, £200 down from £300.

Price of many ridiculously high, for what is little more than an insulated box with a coolant system.

Grundig fridge freezer displayed on the door available in white or brushed metal.

When asked for white, an extra £20 was demanded. This was illegal, something Trading Standards should investigate, as there was nothing displayed to say white was extra. The model on display was brushed metal, a dull gun metal grey.

A moot point white, as not in stock, earliest the following Friday, with delivery some time after that.

The performance of the fridge freezer not prominently displayed. Displayed at the bottom of the lower door. Ideal for a dog to read. What were customers expected to do, get down on their hands and knees to read?

Grundig Fridge Freezer ordered. Free delivery not available until Wednesday of the following week, could arrive any time during the day.

Paid an extra £20 for removal and disposal of the old fridge freezer.

Wednesday morning, ie yesterday, delivery arrived at eight in the morning. A call fifteen minutes earlier to warn of imminent arrival.

Delivery said they could not take the old fridge freezer, a service paid for, as no room on their van, but would return within the next hour to collect.

Old fridge freeze dumped on the back lawn. Why, when hard standing where it could have been placed?

This caused a problem, as lawn maintenance service arrived in the afternoon, and had to work around the dumped fridge freezer.

Day turned to evening, no collection of fridge freezer.

Curry’s not only failed to take away the old fridge freezer for which they were paid £20, they also dumped the packaging for the new fridge freezer in the garden.

On checking today to ensure Curry’s had actually delivered the correct model as ordered, to my surprise, or maybe I should not be surprised,  I discovered the delivery was actually intended for someone else.

Curry’s were called this morning. They refused to accept any responsibility. Said the earliest they could collect would be some time next week.   They are in clear breach of contract. They were told, payment would be cancelled, and they could collect the delivered fridge freezer.

Curry’s then backed down said the earliest would be Friday, ie tomorrow, two days after the fridge freezer was delivered and old one should have been collected.

At minimum will expect refund of £20 paid for collection, as Curry’s in breach of contract.

Note: Curry’s turned up 9-30 Friday morning, 48 hours after old fridge freezer should have been collected. Two guys and a van. They had not a clue what it was they were to collect. Yet another example of Curry’s poor service.

Fridge freezer turned on after leaving to rest for five hours.

Had not reached temperature after one hour, had after two hours.

A slight adjustment of thermostat, and now with food returned from garden to fridge, has stabilised at correct temperature.

Freezer is still empty.

A bad design feature, no digital readout of fridge or freezer temperature. These days would expect as a standard feature.

Another bad design feature, bottom of fridge curves upwards towards the door. This makes very difficult pulling out the drawer for vegetables and salad and for gaining access to contents.

To compare with Amazon. A book ordered Saturday evening was delivered Sunday morning.

High Street chains are collapsing. Latest casualty HMV, which is no great loss.

High Street chains are failing because of their poor service. They compete with online by cutting service.  Thus enter a death spiral.

Latest results show failing retailers M&S and Waitrose did not do well over Christmas. This comes as no surprise when their service is so bad. Premium prices, fresh produce wrapped in plastic, bananas rotting on the shelves,  and yet cannot man the tills at checkouts.