Posts Tagged ‘Bus Pass’

Dysfunctional Stagecoach

November 22, 2017

A bus pass is a bus pass, it is valid across the country no matter where issued, but try telling that to the bus drivers.

Today a bus driver caused great distress to an elderly lady, refusing to allow her to board a bus, claiming, falsely, that her bus pass was not valid.

The bus was in Hampshire, the bus pass issued in Bristol.

The driver claimed the bus pass had expired. This was simply not true, it was a valid bus pass.

He held up the bus for several minutes arguing with the lady, even though she had a valid bus pass.

The driver was clueless how to even use the bus pass.

If placed on the machine, it will fail, it has to be held above the machine.

The lady when asked, said she had not had a problem before using her bus pass.

But even if there was a fault with either the bus pass or machine, all the driver had to do was issue a paper ticket for the journey.

What you do not do is hold up a  bus for several minutes arguing over a fare of a  few pence.

The lady apologised to passengers for holding up the bus.

It was not for the lady to apologise, it was for the driver to apologise.

No apology from the driver.

Advertisements

Surly Stagecoach bus driver refuses to accept Bus Pass

July 27, 2016

Today at a little before 1650, a surly Stagecoach driver refused to accept a valid Bus Pass and ordered the passenger off the bus.  Driver when asked, refused to give his name.

Stagecoach Goldline, route No 1, location Farnbrough Tech, bus No 22744  heading towards Farnborough town centre.

Passenger forced to get off bus and walk.

Two bus drivers confirmed Bus Pass was valid.

At Queensmead bus interchange, driver of No 1 bus heading towards Aldershot, was shown Bus Pass, asked was it a valid Bus Pass, driver said yes.

Bus Pass was used on return journey, no problem. On alighting from bus, driver was asked was Bus Pass valid, driver said yes.

Refusal to accept a Bus Pas, whilst rare, is not uncommon, drivers finding bogus reasons not to accept.

This uncouth driver, claimed use of bus passes was costing the company money.  His comment only serves to illustrate his depth of ignorance. Whilst it may be true, passengers using a Bus Pass are contributing less than ordinary fare paying passengers, they are contributing an extra revenue stream, which may make all the difference between a bus route being profitable or not, a revenue stream that would not otherwise exist.

There are also other advantages to wider society. Fewer car journeys, less congestion, less air pollution, lower emission of greenhouse gases. It gets people who would otherwise be housebound out and about, increasing their social interaction and mobility, delays dementia. The only disadvantage, makes people lazy, they may hop on a bus when they would have otherwise walked.

Anyone who deals with the public, be it in a supermarket or a bank, displays a name badge. The same should apply to bus drivers.

Once upon a time bus drivers used to have to display their licence. Why is this no longer a requirement?