Posts Tagged ‘Be Live’

Hotel Be Live Tenerife building site

November 26, 2016
sun terrace

sun terrace

view from room of sun terrace

view from room of sun terrace

Hotel Be Live Tenerife was closed for two months for major renovation and building work.

It reopened on Monday 31 October 2016.

It should never have reopened. It is a building site.

Large areas of the hotel are out of use.

Outside the sun terrace and chill out terrace are closed, leaving only a crowded area around the swimming pool, where clients are packed in like sardines.

There is a grassy area, but this is segregated off for Adults Club, and anyone who strays into this area is threatened by a lifeguard and ordered to move, else Police will be called.

Noise is horrendous both inside and outside the hotel from the building work.

On the sun terrace, pnuematic drills and a digger and a bulldozer.

On the chill out terrace, metal girders being cut with grinding wheels. These girders were carried through the swimming pool area. A miracle no one seriously injured.

Part of the ceiling inside has collapsed with rubble on the floor.

Inside, ballroom, toilets, downstairs conference room, are out of use.

scaffolding poles holding up concrete beams in conference room

scaffolding poles holding up concrete beams in conference room

Ballroom and downstairs conference room, ceiling appears to have collapsed, rubble on the floor. In both areas, concrete beams are being propped up by scaffoldng poles.

Not just a building site, potentially a death trap.

This begs three questions:

  • why are the beams being propped up?
  • what are the beams supporting?
  • what will happen if the beams collapse?

Due to lack of use of ballroom, so-called entertainment has been relocated to the lounge. Lounge in darkness in the evening, horrendous noise. Guests who wish to relax, read a book, chat with friends, are forced to sit in reception, go to their rooms or go out. Entertainment guy shouting on a microphone.

Thompson fully aware of the situation, but refusing to do anying, are still sendng clients to the hotel. Thomson have even tried to claim they did not know what was going on.

Thomson rep at hotel completely out of her depth. Two weeks ago tried to claim work would be finished by the end of the day. Work is unlikely to be finished before Christmas.

No apology from either Thomson or Be Live.

No offer of redress as apology for example free wifi, free drinks.

Note:  wifi not available in rooms. Only in reception lobby.  A fee of 4 euros per hour to use. Local bars and cafés, free wifi for the cost of a drink.

No action by hotel management to mitigate. They could stop the nusiance around the pool, open the grassy area, the nuisance in the lounge. They refuse.

Black Friday, unbelievable, Be Live were offering 40% discount to stay at the building site. No mention of course that a building site.

No offer of compensation.

Compensation should either be free holiday, date and time of client choosing or if not possible to take, then full refund of holiday.

Be Live could offer free accommodation, with Thomson picking up cost of flight and transfer and travel insurance.

A lot of very angry clients.

If thinking of going to Hotel Be Live Tenerife, check reviews on TripAdvisor, check with travel agent and tour operator if work complete.

The hotel should close and remain closed until all building work complete.

Tour companies should not be sending clients to a building site. They should be advising clients of the situation, offering accomodation elsewhere or full refund of holiday.

At the very least, directors of Be Live appear to be criminally liable. To re-open, a statement would have had to be made. This statement would also have to have been checked. Who lied? Who turned a blind eye?

That hotel is open, is gross negligence by Be Live, if not criminal negligence. Demonstrates the contempt Be Live has for guests at its hotels, corporate greed more important than client satisfaction.

Thomson are in breach of UK law.

Is Puerto de la Cruz happy with Be Live destroying the reputation of the town and its hotels?

Is Tenerife happy with Be Live destroying the reputation of the island and its hotels?

Is Ashotel happy that one of its members is behaving in this way, destroying the reputation of Puerto de la Cruz, Tenerife and its member hotels?

Hotel Be Live Tenerife Adults Club scam

November 22, 2016

When staying at a hotel, it is reasonable to have access to all areas, indeed it is the norm.

Not so if staying at Hotel Be Live Tenerife, where they operate a policy of segregation, roped off areas, where one pays 15 euros per person per day to access.

Areas that previously were freely available to all clients, as they should be. Clients have not paid to stay at a hotel, to find they are denied access to certain areas unless they pay a  access fee.

Adults Club

Adults Club

segregation demarcation line

segregation demarcation line

A grassy area adjacent to the swimming pool is roped off. Around the pool, clients packed in like sardines, in part due to hotel a building site and should not be open, to access the grassy area, 15 euros per person per day.  If you have the audacity to stray into this area, an aggressive lifeguard comes running over and orders you to leave.

Within the hotel restaurant, another segregated area.

Nescafe coffee machine within restricted restaurant area. Disgusting undrinkable coffee. But then what to expect from Nescafe?

Welcome to the Hotel Be Live Tenerife Adults Club scam.

And what is this Adults Club?

Not as some may have expected, orgies, swingers, porn on demand.

This grants you, for 15 euros per person per day, the following ´benefits´:

  • access to segregated areas
  • choice of pillows
  • free newspaper
  • bathrobe hanging in the wardrobe
  • energy tower 3
  • Nespresso machine
  • two chocolates

There is a leaflet detailing these ´benefits´, only reception has no leaflets.

It is an insult to anyone who enjoys good coffee to offer a Nespresso machine.

The Nespresso machine takes up uncessary space in the room. No instructions on how to use. It also appears, from a leaflet in Spanish, have to pay 10 euros to use.

iPod dock seems to be non-existent. Instead a column speaker, energy tower 3, connected by bluetooth. Recognised by phone, not recognised by tablet.  No instruction on use.

If wished a newspaper, would go out and buy one.

In other other words, Adults Club is a sick joke, a crude Be Live scam to extract more money from unsuspecting clients.

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