Mindful Chef recipe box DPD delivery

Service provided by Mindful Chef appalling. An order placed with Mindful Chef a couple of weeks ago should have arrived Sunday a week ago.

  • Mexican-style steak, avocado salsa & brown rice
  • Swedish-style pork meatballs & potato mash
  • Steak with salsa verde & parsnip fries

Nothing. I was given the run around. Friday I called, after being on hold for ten minutes whilst  insulted by a robot it’s quicker to e-mail, finally I had a human on the line. The lady apologised said I would have to order again, had the gall to charge me, and the order was no longer what I had originally ordered, the choices vary each week, though in reality a subtle variation.

  • Denver steak with harissa chickpea & pea shoot salad
  • Pork with colcannon and mustard sauce
  • Asian pork meatballs, kale & brown rice

Tuesday my second order arrived. A week and two days late from when I should have had a delivery.

The appalling service by Mindful Chef gets worse.

Tuesday morning a delivery, a delivery one week and two days late from scheduled Sunday a week ago.

Waiting all morning for a delivery. Will it arrive in time for lunch?

1225 Blinds to conservatory opened to find a large box sitting by the back door.

Not knowing it was there, had anyone opened the back door not expecting a parcel as a trip hazard, they would have tripped over, down three steps and smashed their head on concrete path, or worse, slammed head on the side of a low wall and split their skull open.

I was baffled, why was the plastic sealing tape covered in large drops of water, why was the box soaking wet? It was not raining.

I then found the card that had been left. Timed 0822. In other words, the large box had been sat outside for over four hours, sat outside in the rain.

Card left claimed I would find in porch, e-mail rear porch. There is no rear porch, there is no porch The parcel was dumped in the rain on the back doorstep. Whoever dumped parcel blatantly lied.

Weather forecast very heavy rain for next three days including Tuesday, Storm Christoph.

As yet I did not know if contents damaged. I left left sat outside on a bench to dry out whilst not raining.

Why ask for delivery instructions, if ignored?

A week ago, I asked this be escalated to CEO. I was still waiting.

Yet another complaint filed with Mindful Chef, to which I received a prompt, detailed response including an apology. A novelty on all three counts.

Opening the box a few hours later, the contents appeared to be undamaged, apart from a booklet at the bottom. of the box.

To me recipe boxes a novelty, I had heard of veg boxes though never used but not recipe boxes where all the ingredients for a meal contained in the box plus a recipe.

Opening the box when it had been left for three hours on a bench to dry I found

  • three plastic package with meat for each dish
  • three ingredient bags labelled with numbers which corresponded to numbers in the recipe booklet
  • a booklet about Mindful Chef
  • a recipe booklet
  • a Mindful Chef calendar

One of the reasons I do not buy meat from a supermarket, apart from the very poor quality, is that it is packed in plastic. I buy from a local family butcher, quality meat and they cut off what I ask for.

The meat was packed with two ice packs within an insulated bag. The insulated bags they ask to be returned to be reused.

The ice packs were rock solid. What to do with? I popped in the freezer. Would be cold in the summer unless delivered in a refrigerator van? Why use DPD, why not use food delivery service ocado?

Ingredients not yet examined. Box placed in a cool place for later examination.

The recipe booklet well produced, but if I expected to be easy, oh I was in for a surprise.

The recipes are not simple, not easy to follow, though with practice maybe would not be a problem. That the recipes are complicated would appear to defeat the entire rationale of a recipe box to make home cooking easy.

What is missing and an absolute must videos posted on vimeo for each and every recipe. Can then make oneself and to make easy, order from Mindful Chef.

A criticism when ordering, no mention of extra equipment may need to prepare the dish. Pots and pans a given, but not grater, a potato masher, which I do not have.

The recipe booklets useful if wish to go it alone without ordering a recipe box.

At £11 a dish, expensive. I could eat out cheaper, and not have to prepare, cook and do the washing up after.

Other dishes more expensive, salmon £12-50, venison £14.

A few dishes were cheaper, but with very cheap ingredients, for example beans and potato wedges £8 or chick peas and fried sweet potato wedges £9-50, although lentils and cauliflower £10.

To put in context, cod and sweet potato chips, with a tiny bit of salad £12, whereas if I pop along to High Farm fish n chip shop I can pick up excellent takeaway haddock and chips at a little over half the price, order on-line and ready for me to collect, or if it was open, Elite Fish Restaurant one of the best fish n chip restaurants in the country excellent haddock and chips and I am still paying less.

Note: Prices quoted single person per dish. If ordered for two or four, the cost would be lower, significantly lower, per person.

To also put in context compare with the disgusting lunch boxes shipped out to school children, not sufficient for a day, expected to provide five meals, and of very poor quality. These lunch boxes cost £30. With Mindful Chef, only three meals but enough for two kids or a kid and an adult, and as already noted the price drops significantly if for more than one person, and a bulk order would easily get costs down to £30 for a weekly delivery. Not that I am suggesting schools order from Mindful Chef, even though it would be better than what they currently receive in terms of quality and quantity, I would prefer to see schools contract local pubs and restaurants currently closed to supply delicious meals, local control, a lifeline to local businesses and the money is retained within the local community.

Whatever the quality of the meals, cost to one side, the ease or otherwise of the menus, what is hard to stomach is that Mindful Chef is owned by Nestle, especially when the founders had a choice, Nestle or Waitrose. A choice between a greedy rapacious corporation that destroys communities or a worker owned cooperative. A third option, was it even considered, the Brew Dog model, sell shares to customers.

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One Response to “Mindful Chef recipe box DPD delivery”

  1. keithpp Says:

    Mindful Chef frozen meals DPD delivery
    https://keithpp.wordpress.com/2021/02/09/mindful-chef-frozen-meals-dpd-delivery/

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