Cappuccino in Harris + Hoole

Shock horror, Harris + Hoole sold to tax dodging Caffè Nero.

Shock horror, Harris + Hoole no longer source their coffee beans from Union hand-roasted coffee, now source from tax dodging Caffè Nero.

Damning reviews on TripAdvisor.

Not good news.

Does this now mean, coffee in H+H no different to tax dodging Caffè Nero?

It was with trepidation I set foot in Harris + Hoole. Was I to be disappointed, never to cross the threshold again?

Same friendly staff. Always good sign.

Quiet downstairs, which was a big improvement.

Upstairs very busy, more like a working office, even a  couple holding a business meeting.

But first set the record straight.

Tax dodging Caffè Nero have not bought Harris + Hoole. They have bought the minority Tesco stake, which always was an anomaly.

Were Caffè Nero to buy the company, I can see they would find difficult to not resist the temptation to turn into Caffè Nero Plus.  At the moment Caffè Nero are operating at arms length, and let’s hope it remains that way.

Harris + Hoole have set up there own roastery in Neal Street in Covent Garden, the beans single origin, direct trade.  I was told today, the beans from Peru.

My cappuccino was excellent. I expect no less from the team at Harris + Hoole.

The damning reviews on TripAdvisor are complete and utter garbage.

Usually fake reviews are easily detected, no resemblance to reality, usually the only review. These are different, several reviews, which makes me curious.

The negative comments on the staff are not true. Nor on the quality of the coffee.

The staff are always friendly, time permitting, willing to inform the clientele about the coffee, but most importantly, they take huge pride in the coffee they serve.

The cakes are not the factory cakes found elsewhere.

Yes at times, dirty dishes are piling up on the tables. This is a management issue, too few staff. Two busy floors, only two staff, one taking orders, one serving the coffee, who clears the tables?

It merely serves to once again emphasise, reviews on TripAdvisor are worthless.

If you think they serve coffee in Costa, then do not review coffee shops, as you know nothing about coffee.

Similarity, if you eat in McDonald’s or KFC, then do not review restaurants.

As soon as they are able, H+H should get get rid of all their coffee shops in Tesco.

Wherever possible, transfer all the Caffè Nero coffee shops in Waterstone’s to Harris + Hoole.

Waterstone’s is kicking Costa out of their bookshops. In Lincoln, Costa has gone, to be replaced by W, their own in-house coffee shop. Same in Brighton, now W. In Lincoln, one bookshop has Caffè Nero. This could change to Harris + Hoole.

Maybe sell Standart. Though its sale may be restricted to indie coffee shops, certainly the top end of the coffee market.

I mentioned to the guys free coffee books and that James Hoffmann is crowdfunding his writings, to be published as The Best of Jim Seven.

 

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