Hotel Be Live Tenerife was closed for two months for major renovation and building work.
It reopened on Monday 31 October 2016.
It should never have reopened. It is a building site.
Large areas of the hotel are out of use.
Outside the sun terrace and chill out terrace are closed, leaving only a crowded area around the swimming pool, where clients are packed in like sardines.
Noise is horrendous both inside and outside the hotel from the building work.
On the sun terrace, pnuematic drills and a digger and a bulldozer.
On the chill out terrace, metal girders being cut with grinding wheels. These girders were carried through the swimming pool area. A miracle no one seriously injured.
Part of the ceiling inside has collapsed with rubble on the floor.
Inside, ballroom, toilets, downstairs conference room, are out of use.
Ballroom and downstairs conference room, ceiling appears to have collapsed, rubble on the floor. In both areas, concrete beams are being propped up by scaffoldng poles.
Not just a building site, potentially a death trap.
This begs three questions:
- why are the beams being propped up?
- what are the beams supporting?
- what will happen if the beams collapse?
Due to lack of use of ballroom, so-called entertainment has been relocated to the lounge. Lounge in darkness in the evening, horrendous noise. Guests who wish to relax, read a book, chat with friends, are forced to sit in reception, go to their rooms or go out. Entertainment guy shouting on a microphone.
Thompson fully aware of the situation, but refusing to do anying, are still sendng clients to the hotel. Thomson have even tried to claim they did not know what was going on.
Thomson rep at hotel completely out of her depth. Two weeks ago tried to claim work would be finished by the end of the day. Work is unlikely to be finished before Christmas.
No apology from either Thomson or Be Live.
No offer of redress as apology for example free wifi, free drinks.
Note: wifi not available in rooms. Only in reception lobby. A fee of 4 euros per hour to use. Local bars and cafés, free wifi for the cost of a drink.
No action by hotel management to mitigate. They could stop the nusiance around the pool, open the grassy area, the nuisance in the lounge. They refuse.
Black Friday, unbelievable, Be Live were offering 40% discount to stay at the building site. No mention of course that a building site.
No offer of compensation.
Compensation should either be free holiday, date and time of client choosing or if not possible to take, then full refund of holiday.
Be Live could offer free accommodation, with Thomson picking up cost of flight and transfer and travel insurance.
A lot of very angry clients.
If thinking of going to Hotel Be Live Tenerife, check reviews on TripAdvisor, check with travel agent and tour operator if work complete.
The hotel should close and remain closed until all building work complete.
Tour companies should not be sending clients to a building site. They should be advising clients of the situation, offering accomodation elsewhere or full refund of holiday.
At the very least, directors of Be Live appear to be criminally liable. To re-open, a statement would have had to be made. This statement would also have to have been checked. Who lied? Who turned a blind eye?
That hotel is open, is gross negligence by Be Live, if not criminal negligence. Demonstrates the contempt Be Live has for guests at its hotels, corporate greed more important than client satisfaction.
Thomson are in breach of UK law.
Is Puerto de la Cruz happy with Be Live destroying the reputation of the town and its hotels?
Is Tenerife happy with Be Live destroying the reputation of the island and its hotels?
Is Ashotel happy that one of its members is behaving in this way, destroying the reputation of Puerto de la Cruz, Tenerife and its member hotels?