Book a holiday with Thomson, what do you expect? Not a building site that is for sure.
Arrival two weeks ago, sun terace a building site, digger, bulldozer, pnuematic drills.
What next? Raise with rep.
Rep claims Thomson not aware. Rep claims work finished by end of day. That was two weeks ago.
Hotel was closed for two months. Reopened end of October as a building site, work nowhere near finished. Begs question how Thomson not aware.
Thomson are aware now, and yet still sending clients to a hotel they know to be a building site. Not advising clients prior to arrival of dire state of hotel.
The work is unlikely to be finished by Christmas.
Sun terrace out of use. Until yesterday, chillout terrace out of use.
As a consequence, area around swimming pool clients packed in like sardines. Subjected to loud music, plus noise from building site.
A grassy area adjacent to swimming pool, roped off, clients not allowed to use unless they pay hotel 15 euros per person per day. If they have the audacity to attempt to use, ejected by an aggressive lifeguard who doubles as a bouncer. Welcome to Be Live Adults Club scam, rope off areas, then charge clients to use.
Internally, toilets, hairdresser, information room, ballroom, conference room, sealed off.
In ballroom and conference room, concrete beams held up by scaffolding poles.
As a consequence of ballroom out of use, so-called entertainment held in lounge, very noisy, clients unable to relax, read a book or chat with friends, are forced to go to rooms, sit in lobby in reception, or go out.
Thomson Cares, giving every impression of being a parody account, say refer to rep. Refuse to escalate to senior management.
For the record, Thomson Holidays Managing Director, David Burling, firstname.lastname@example.org, but he lacks the courtesy to respond to e-mails.
Hotel Be Live Tenerife, in Puerto de la Cruz, please check with TripAdvisor, please check with your travel agent.