Thomson Holidays dump clients on building site

sun terrace

sun terrace

view from room of sun terrace

view from room of sun terrace

Book a holiday with Thomson, what do you expect? Not a building site that is for sure.

Arrival two weeks ago, sun terace a building site, digger, bulldozer, pnuematic drills.

What next? Raise with rep.

Rep claims Thomson not aware. Rep claims work finished by end of day.  That was two weeks ago.

Hotel was closed for two months. Reopened end of October as a building site, work nowhere near finished. Begs question how Thomson not aware.

Thomson are aware now, and yet still sending clients to a hotel they know to be a building site. Not advising clients prior to arrival of dire state of hotel.

The work is unlikely to be finished by Christmas.

Sun terrace out of use. Until yesterday, chillout terrace out of use.

As a consequence, area around swimming pool clients packed in like sardines. Subjected to loud music, plus noise from building site.

A grassy area adjacent to swimming pool, roped off, clients not allowed to use unless they pay hotel 15 euros per person per day.  If they have the audacity to attempt to use, ejected by an aggressive lifeguard who doubles as a bouncer. Welcome to Be Live Adults Club scam, rope off areas, then charge clients to use.

scaffolding poles holding up concrete beams in conference room

scaffolding poles holding up concrete beams in conference room

Internally, toilets, hairdresser, information room, ballroom, conference room,  sealed off.

In ballroom and conference room, concrete beams held up by scaffolding poles.

As a consequence of ballroom out of use, so-called entertainment held in lounge, very noisy, clients unable to relax, read a book or chat with friends,  are forced to go to rooms, sit in lobby in reception, or go out.

Thomson Cares, giving every impression of being a parody account, say refer to rep. Refuse to escalate to senior management.

For the record, Thomson Holidays Managing Director, David Burling, david.burling@thomson.co.uk, but he lacks the courtesy to respond to e-mails.

Hotel Be Live Tenerife, in Puerto de la Cruz, please check with TripAdvisor, please check with your travel agent.

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5 Responses to “Thomson Holidays dump clients on building site”

  1. keithpp Says:

    Thomson Holidays Managing Director, David Burling, david.burling@thomson.co.uk was contacted a week ago.

    More than a week has passed, and he has lacked the courtesy to respond.

    Is it a surprise Thomson is such a bad company when this is the example set from the top?

  2. keithpp Says:

    Thomson Holidays Managing Director, David Burling, david.burling@thomson.co.uk was contacted two weeks ago.

    More than two weeks has passed, and he has lacked the courtesy to respond.

    Is it a surprise Thomson is such a bad company when this is the example set from the top?

  3. keithpp Says:

    The German operation of Thomas Cook decided not to send clients because the hotel is a building site.

    Thomson not only send clients, they have repeatedly lied.

    When asked some weeks ago, why was the hotel closed, if closed for building work, what happens if work not complete, response from Thomson they did not know it was closed, did not know what was going on.

    To a client who had seen the reviews and pictures on TripAdvisor, the work will be finished the day before you arrive.

    Amazing coincidence, the day before you arrive.

    One angry client, posted on TripAdvisor an angry question that they had booked for Christmas and not been told the hotel was a building site.

    Response from Be Live, the work would be finished by Christmas.

    At present rate of progress, it is highly unlikely the work will be completed by Christmas, it is not very likely to be finished in time for Carnival, sometime in February or March next year.

    Client went back to Thomson, to be told they were muddled, that the work was at another hotel.

    Thomson are under a legal obligation to advise all clients prior to departure of problems at Be Live Tenerife, that the hotel is a building site. to offer alternative accommodation or a refund.

  4. keithpp Says:

    Internal website of Thomson shows they knew the hotel was a building site when it re-opened after being closed for two months.

    Why therefore were they sending clients to a building site, when their own internal website shows they were well aware it was a building site?

    David Burling is no longer Managing Director of Thomson Holidays. He is a member of tui board.

    david.burling@thomson.co.uk

    He has still failed to respond to a single e-mail.

  5. keithpp Says:

    Hotel was closed September to October 2016, it re-opened as a building site. It should not have re-opened as the work was nowhere near finished.

    Thomson failed to tell clients of the building work, even though noted on their internal website.

    Be Live to a query on TripAdvisor claimed the work finished by Christmas.

    No, the work was not finished by Christmas.

    Beginning of January, the start of the New Year, and surprise, surprise, the building work still on-going.

    The only area complete is the conference room below reception.

    The ballroom is still sealed off and out of use.

    The sun terrace is still out of use. Following flooding, following heavy rain, the waterproof membrane has had to be removed and re-laid, the area has been back filled with concrete and tiling is now taking place.

    Which again only serves to highlight several fake reviews on TripAdvisor claiming no building work, no nuisance.

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