WHSmith Farnham: Paulo Coelho’s latest book

Adultery We don't show our feelings because people might think we're vulnerable and take advantage of us

Adultery We don’t show our feelings because people might think we’re vulnerable and take advantage of us

I thought nowhere could be as bad as WHSmith Lincoln, though WHSmith Camberley runs it a close second, but today, WHSmith Farnham proved me wrong.

I popped in, to thank you to the young lady who last week was very helpful, and to see if they had Adultery in stock, having last week wiped out their entire stock, all two copies.

I looked, but could not find anywhere. The information desk at the back was not manned, no staff by the shelves, nothing for it but to go to the cash tills at the front of the store.

I found a supervisor, at least that is what the badge said, standing around doing nothing.

Paulo Coelho’s latest book?

I got what has now become the norm for WHSmith, the blank stare.

Title?

Adultery.

No, we only have paperbacks.

This baffled me, as Adultery a hardback.

I asked to look.

Adultery listed, zero stock.

Last week, I wiped out their entire stock, all two copies. An international best-seller from an international best-selling author, out of stock, and they do not restock, let alone have as one would expect copies piled up on prominent display.

I raise this. The answer I get beggars belief, but sadly sums up both WHSmith and the staff they employ.

Not my problem.

I explain, it will be his problem when they go out of businesses.

He then tries to tell me they are a highly successful chain.

I was not sure if that was meant to be irony or an example of corporate brainwashing.

I contrast the ignoramus with a Spanish girl working in a little bakery shop, that I had just come from.

A Spanish girl working there, noticed I had Eleven Minutes in my hand. We had a long chat re Paulo Coelho. I told her Paulo Coelho had a new book out, Adultery, but she alredy knew. She said she would buy in Spain, because she wanted to read in Spanish. We both agreed, a tiny bookshop in Spain, would have on display in the window, they would know the author. Contrast with WHSmith.

On the counter 20% off vouchers. I requested one. I was refused on the grounds no transaction had taken place!

It is unbelievable anyone can conduct business in this slapdash manner and still remain in business. WHSmith and their staff have become a laughing stock. But I doubt they even care.

Adultery, published last week, an international best-seller from an international best selling author, WHSmith has it on special offer at half price, they have failed to restock the copies sold, let alone on prominent display!

If you have an international best-seller on special offer, do you not have it on prominent display?

It is little wonder WHSmith a failing High Street chain, permanent fire sales. The only surprise is that they remain in business.

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