Morrisons café: confusion pricing and over-complex menu

Morrisons crude copy of J D Wetherspoon menu

Morrisons crude copy of J D Wetherspoon menu

It is easy to see why Morrisons is a failing supermarket chain.

Yesterday I had late lunch, scampi and chips, in their café.

Take a look at this, I was handed their menu.

WTF. Someone had copied J D Wetherspoon, and done a very very poor job.

The menu was so complicated, I said I would take it with me and look at it whilst I had my lunch.

Luckily I knew what I wanted, scampi and chips, and that is what I ordered. It was then a session of any questions.

They have introduced big menu changes in their café. Someone must have visited J D Wetherspoon, decided to copy their menu, and then done a very bad job. Not only have they copied J D Wetherspoon, they have also copied worst practices from phone companies and energy companies, confusion pricing.

It took me whilst I was eating my lunch to try to make head or tail of the menu.

Order scampi and chips after 4pm, and you get a meal deal, the main course and a free drink, in my case a pot of tea.

A good deal, no?

Er no, a blatant rip off.

Prior to this week, if you ordered scampi and chips after 4pm, you received a free pot of tea.

Now with tea time meal deal, you pay a fiver to get a ‘free’ cup of tea. That is with scampi and chips costing £4-75, you are paying 25p extra for what was previously free.

But it gets worse.

blatant rip off verging on fraud

blatant rip off verging on fraud

Sitting at the table, I noticed scampi and chips was on offer at £3-75 (normal price £4-75). Had I ordered scampi and chips, then ordered tea and paid for it at 99p, I would have paid in total £4-74.

This is the level of dishonesty being practised by Morrisons, con the customer into thinking they are getting a deal, when in reality are overcharging, or charging for something that was previously free.

And if you think the menu complicated, spare a thought for the cashier.

Anyone wanting to eat in a supermarket, is either wishing to get through quickly before or after shopping.

Expect long queues at the checkout, as people try to negotiate their way through this complicated menu.

The menus does not even show tea, coffee, and cakes.

With this level of crass stupidity, it is easy to see why Morrisons is a failing supermarket chain.

Last year Morrisons reported a £176 million loss. Today Morrisons was the worst performer on the FTSE100, shares fell more than 10% at one point during the day.

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13 Responses to “Morrisons café: confusion pricing and over-complex menu”

  1. mr.d.williams Says:

    poor service one till serving upwards of a dozen customers who wants to wait twenty minutes for a light meal luke warm food served on cold plates unnecessary alterations to the menu i can go on and on but it simply boils down to poor management i now avoid the place at busy times more loss off income.

  2. Ann Foster Says:

    We eat at Morrisons once a month on a Friday evening…was most unimpressed with their new menu…as said in the blog, over complication…all I wanted was scampi and chips ..surprise, surprise not available so put on the spot I went for a cheeseburger…wish I hadn’t bothered it was so complicated and as I had sat down my options were shouted across the cafe …and then the girl on the till came and told me if I wanted cheese on my burger it was 60p extra….what a perfomance, will stick to a sandwich and cake next time….
    Husband had Hunters Chicken which turned out that the sauce was like one that you would normally marinate meat in before BBQ…
    So not impressed

  3. vv Says:

    I cannot agree more!! The same happened to me but instead it was for fish and chips. It was when I went back home I remembered I had seen somewhere it said fish and chips was £3.75 special price for the day. I felt that there was something not wrong with the amount I have paid. Had I known when I was still at the cafe, I would have pointed it out to them. This was at Morrisons in Birmingham. Although it wasn’t a massive amount of money, I still don’t like the feeling of being cheated.

  4. vv Says:

    I cannot agree more!! The same happened to me but instead it was for fish and chips. It was when I went back home I remembered I had seen somewhere it said fish and chips was £3.75 special price for the day. I felt that there was something wrong with the amount I paid. Had I known when I was still at the cafe, I would have pointed it out to them. This was at Morrisons in Birmingham. Although it wasn’t a massive amount of money, I still don’t like the feeling of being cheated.

  5. keithpp Says:

    There is something very wrong when supermarkets think it ok to cheat their customers.

    Soon it will be strawberry season. Look out for another con, strawberries half price. Er, no. Strawberris sold at artificially high price for a few weeks, then on sale at normal price, but claimed half price.

  6. Michael bemused Morrisons customer Says:

    Morrisons is so out of touch, The Christmas advert sums them up, ‘A vegetarian for Xmas, Give them a nice piece of Salmon.” The Royal family coundn’t have done it better.

  7. keithpp Says:

    The food in Morrisons cafe is pretty dire.

    This evening in Aldershot, scampi and chips, the chips and scampi hot, the peas stone cold.

  8. keithpp Says:

    Award winning fish n chips? Having a laugh are we?

    A couple sent theirs back. What came back was little better. It was not even correctly presented correctly on the plate, fish upside down.

    Trying it on with northerners, who know a thing or two about fish n chips, not a good idea.

    For Morrisons Aldershot, try Wetherspoon where not only do you get decent fish n chips (the chips leave much to be desired), you also get a free pint of beer (offer applies before 5pm or all day Friday).

  9. anniep Says:

    Our first visit to Morrisons cafe, Worksop. Took my mum there today for lunch. She had a cheese and onion toastie which she said was OK, but not good. She also asked me to get here a cream cake, but none were available. My partner and I are on healthy eating diets and trying to eat low carb/low fat, so was hoping for either a chicken salad wrap or a salad bar. Neither was available, so my partner ordered chili cheese nachos as this seemed to be the healthiest thing on the menu. We would have preferred to avoid cheese altogether because of the fat content. I asked if the cheese was red or white (I’m alergic to coloured cheese). The “chef” seemed uncertain and then said “red”, so I just ordered black coffee without any food for myself. My partners chili cheese nachos arrived and the cheese used was white. It looked quite nice, so back to the queue I went to order some for myself. The nachos were greasy, as was the rest of the meal, and I actually felt sick after eating it. Morrisons could cater for many more people with the simple addition of a salad bar. I don’t think I’m picky by trying to eat healthily. By adding a salad bar with mixed beans, chicken, quorn or tofu etc. they could cater to many, many more customers including vegetarians and vegans. Very disappointed and won’t be going there again.

  10. Jean McEwan Says:

    I felt ill after eating their scrambled eggs… was told me they were not real eggs….

  11. keithpp Says:

    That is worrying if not real eggs, but it is one way of cutting corners.

    Many pizzas, are not real cheese.

    Morrisons needs to up their game.

    The food served in their cafés is very poor quality, the kitchen staff are useless, do not care.

    In Aldershot, scampi and chips can be excellent, but too often not, dried up chips, dried up peas or peas not cooked.

    There is no excuse for this.

    Their restaurants should be a showcase for the food available in store.

    They also need to turn off the moronic music thudding out, which makes Morrisons an unpleasant place to shop, an unpleasant place to work.

    It is all too easy to see why Morrions is a failing supermarket chain.

    https://twitter.com/Im_Cheaper_

  12. Jules Says:

    The last time I went which was last week….the fizzy drinks machine and coffee machine were out of order, oh and it was cash only as the till was out of order too! We ordered our food, then twenty minutes later they came to say that there were no baking potatoes left. I said cant you go and get one as this is a supermarket after all? but apparently not. To top it all off there was a used cotton bud on the floor…just great! After another twenty minutes, our food finally arrived….cold! The staff were awful too, avoid if possible.

  13. keithpp Says:

    The underlying problem is Morrison”s do not care.

    Stuff is low price on Morrison;s, because it is cheap rubbish.

    Their served food could be far better, but so long as peole do not complain, they will get away with it.

    Iaonce had a long wait for scampi, to then be told we have no scampi.

    You telling me you have no scampi in the store?

    They were forced to go and get scampi off the shelves.

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