Free calls forever

Skypephone S2

Skypephone S2

Free skype-to-skype calls on pay as you go no need to top-up

That was the offer if you bought a skypephone S2 from 3 network, free skype. In addition, if you topped up with £10: free 150MB data allowance, free 300 texts (600 if topped-up on-line), free 3-to-3 calls. The top-up freebies valid for 90 days.

An offer too good to be true! So it proved to be.

3 network claimed a network designed and built for the Mobile Internet. This must be their idea of a sick joke.

For at least a year, the network did not work! Mobile to mobile calls were garbled and would cut off. Mobile version of facebook and twitter (which are primarily text) were like watching paint dry. Signal was non-existent or would go up and down like a yo-yo. Often 3G was not available. If you called 3, they would ask if you had a mobile on another network to call you on as their own network was so bad!

Now skype has been turned off. 3 claim it is not them it is skype, skype say it is not them it is 3.

Who to believe? Why would skype wish to lose customers?

If you try to connect to skype you get a message saying “Sorry, this version of Skype no longer works. Click here to see if there is an upgrade available for your phone”. There is nothing to click on. Skype has been disabled on what was sold as a skype phone with skype available forever. A clear breach of contract by 3 network.

Calls to 3 are as usual of little help. Download a new version, then pay £15/month for data allowance to use it. Buy a new phone.

3 shops little better. A shrug of the shoulders and what do you expect us to do about it. On a second visit to the sameshop they claimed they knew nothing about it!

No warning was given by 3 that skype would be disabled, the 3 website no longer offers the skypephone S2.

This violates 3’s own terms and conditions and the “Free Skype for life” promise leaving customers very angry and unable to use the arguably main functionality of this phone. A feature that was heavily promoted.

There is more than sufficient grounds for investigation by Ofcomm, Office of Fair Trading and local Trading Standards.

A complaint also needs to be raised with

http://www.ombudsman-services.org/communications.html

You and Yours today on BBC Radio 4 had a feature at the end of the programme on 3G networks not delivering the data speeds they claim to deliver.

Skype no longer works on 3 Skypephone …

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6 Responses to “Free calls forever”

  1. Gaby Says:

    Thanks, that’s the kind of stuff people like me need to read from people who can explain that clearly what not to buy.

  2. keithpp Says:

    I have talked with Consumer Direct.

    http://www.direct.gov.uk/en/Dl1/Directories/UsefulContactsByCategory/Governmentcitizensandrightscontacts/DG_195948
    http://www.oft.gov.uk/consumer-advice/oft-and-cd/

    They say a clear breach of The Supply of Goods and Services Act (1982). Namely failure to exericise ‘reasonable care and skill’ and that there is a ‘breach of contract’.

    Three has to act to remedy the breach.

    – compensate for loss of service and any costs incurred
    – fix the problem with the skypephone and/or provide a new phone of similar or superior quality with free skype

  3. keithpp Says:

    I have spoken with a 3 shop. They say 3 are in breach of contract and need to act.

  4. keithpp Says:

    The message is not getting through to 3.

    Today they tried to claim it was skype who had turned off skype.

    Today they tried to sell me a replacement phone.

  5. keithpp Says:

    3 are still offering free skype to skype calls forever!

    http://ask3.three.co.uk/SRVS/CGI-BIN/WEBISAPI.dll/,/?New,Kb=Mobile,Ts=Mobile,T=Skypehelp,Problem=REF%28Skype%29,varset_USERNAME=Mobile:mobileUser

    For example HTC Wildfire

    The HTC Wildfire comes with free Skype™-to-Skype calls and Windows Live™ Messenger, only on Three.

    New customers need to be very wary. If 3 reneges on this deal for existing customers, what guarantee is there that they will honour it for new customers?

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